Solutions Consultant

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

// Transit agencies commit when they can see exactly how Masabi's platform solves their problem. As a Solutions Consultant, that's your job: connecting what an agency needs to what our platform delivers, partnering with Business Development on the technical strategy and relationships that win business in your focus market, and shaping how we show up from a solution perspective at every step from first conversation through procurement and into delivery.

You'll go deep on both sides: the transit agency world, and our own product, especially our open platform and what makes working with Masabi different. That depth is what lets you shape solutions that genuinely solve an agency's problem rather than just answering their RFP.

Before we win, you'll be hands-on in the deal: bringing technical stakeholders in early, shaping how our product answers what a bid is asking for, running demos, and flagging gaps for Product and Engineering to consider for the roadmap.

Once we win, you'll turn the agreed solution into something Delivery can build, and help Product, Engineering and PMO understand what's needed. What you learn from agencies along the way feeds back into Product's view of market demand. If that mix of commercial and technical appeals, you'll do well here.

Location_

// This role is available on a remote basis for candidates located anywhere on the East Coast.

Responsibilities_

• Partner with Business Development to develop the solution strategy and relationships that help us win in your focus market

• Understand the product and the transit agency world deeply enough to connect the two and solve real problems for agencies, not just answer what's asked

• Shape solutions that show agencies what they gain from our open platform, and what's genuinely different about working with Masabi

• Build relationships with technical stakeholders early in the sales cycle, and run demos that bring the solution to life

• Work on bids: show how our product meets what's being asked, identify gaps, and work with Product and Engineering to get real gaps onto the roadmap

• Once we win, translate the agreed solution into Statements of Work and commercial documentation, and support the handover into Delivery

• Run discovery workshops, pre- and post-sale, to align stakeholders on design, from RFP response through to detailed design on complex solutions

• Help Product, Engineering and PMO understand what's needed to implement what was sold

• Feed what you hear from agencies back to Product and Engineering, so market demand shapes the roadmap

About You_

• You've worked in technical consulting, solutions engineering or a product-focused role

• APIs, data models and integration flows are familiar territory

• You've contributed to RFPs, SoWs or structured procurement responses

• You can guide a room of different stakeholders through a complex topic and reach a practical answer together

• You've worked with enterprise or public-sector customers in complex environments, such as transit, mobility, govtech or fintech

• Commercial, technical and delivery considerations are things you weigh together when shaping a solution

• You communicate clearly, and you adjust how you explain things depending on who you're talking to

• You work well across teams, and you're comfortable when the picture isn't complete yet

Nice to Have_

• Familiarity with fare collection systems or transit agency environments

• Experience with partner integrations involving third-party hardware or SaaS platforms

• Experience in another regulated, tender-led sector

• Experience improving documentation, diagrams or enablement material for partners and new hires

AI at Masabi_

// AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.

Some of Our Benefits_

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation

• Private Healthcare and Life Insurance via myGP

• Menopause support

• Choice of a workstation

• Training allowance of up to CAD$1300 per year

• CAD$325 per year to spend on your home office

• Ability to work for up to 3 months per year from any country in the world

• Enhanced family leave

• Fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?