Solutions Consultant
kwi · Melville, New York ·
- Work mode
- Hybrid
- Category
- Solutions engineering
- Experience
- 3+ years
The Opportunity
We’re looking for a Solutions Consultant who loves solving real business problems with technology. In this role you’ll be the bridge between what retailers need and what our unified commerce platform can do—guiding prospects, clients, and partners from first conversation through successful adoption.
We’re looking for a Solutions Consultant who loves solving real business problems with technology. In this role you’ll be the bridge between what retailers need and what our unified commerce platform can do—guiding prospects, clients, and partners from first conversation through successful adoption.
You’ll lead tailored product demonstrations, translate business requirements into practical solutions, and help clients get the most out of the platform after they sign. You’ll work closely with Sales, Product, Client Delivery, and Customer Success, and you’ll need a balance of deep product knowledge, retail savvy, and the communication skills to make complex things clear to both technical and non-technical audiences.
The Company
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
Who we are
We have the stability of a company that has been around for 40+ years and the energy of a startup that is still figuring out how to do things better every day. We move fast, we question the status quo, and we expect everyone on the team to do the same. If you are genuinely curious, have a better-than-average level of common sense, and get excited by solving real problems rather than just doing your job description — KWI is for you. We do not have a lot of bureaucracy and we do not want people who need it. What we do have is a team that shows up, figures things out, and takes pride in the work.
As a Solutions Consultant, you excel at the following core competencies
- Problem Solving – Translates business problems into clear, practical solutions that fit real-world constraints of timeline, budget, and platform capabilities.
- Retail Acumen – Understands retail operations deeply enough to anticipate downstream impacts on stores, staff, and customers.
- Communication – Explains complex concepts clearly to both technical and non-technical audiences, from store associates to executives.
- Systems Thinking – Thinks systematically about data flows, integrations, and system dependencies across the commerce stack.
- Comfort with Ambiguity – Operates confidently during discovery, asking clarifying questions to avoid assumptions and uncover the real requirement.
- Continuous Learning – Learns quickly, picks up new capabilities fast, and turns lessons into reusable knowledge for the team.
Pre-Sales Solutioning
- Lead product demonstrations tailored to each prospect’s business needs and use cases.
- Run discovery sessions to understand business requirements, then translate them into solutions using KWI’s functional capabilities and standard integration methods.
- Create solution documentation and support RFP responses that show how KWI addresses specific business challenges.
Post-Sales Implementation Support
- Help clients configure and optimize KWI to solve their business problems, guiding process and workflow changes and supporting change management.
- Resolve complex implementation challenges and guide clients on connecting KWI to third-party systems using standard integration methods.
- Document solutions and best practices for reuse, partner with Client Delivery on challenging implementations, and advocate for platform enhancements when client needs exceed current capabilities.
Partner Enablement & Cross-Functional Collaboration
- Develop frameworks, best practices, and enablement materials that help implementation and referral partners position KWI, and provide solutioning guidance in their engagements.
- Work with Product and Customer Success to turn client challenges into product requirements and reusable solution patterns, and share market insights that inform product strategy.
- 3–5 years of experience in a solutions consulting, sales engineering, implementation, or pre-sales role—ideally in retail technology, commerce, or B2B enterprise SaaS.
- A working understanding of retail operations (point of sale, merchandising, order management, or CRM) and how they connect.
- The ability to lead compelling product demonstrations and tailor them to a specific audience and use case.
- Experience gathering requirements, designing solutions, and documenting them clearly for technical and business stakeholders.
- Familiarity with integrations, APIs, and data flows between systems, and the judgment to recommend practical approaches.
- Strong communication and presentation skills, with comfort working across Sales, Product, and Client Delivery teams.
- Curiosity, adaptability, and a bias toward learning quickly in a fast-paced environment.
- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.