Solutions Consultant

xMatters, an Everbridge company, is seeking a solutions Consultant to join our team. This is a remote, home-based role open to candidates anywhere in the United States.

xMatters’ cloud-native Digital Operations solution helps businesses automate responses to critical IT incidents. It supports on-call management, two-way communications across push, voice, email and SMS, incident triage, and remediation workflows.

With more than a decade of experience in rapid communications, xMatters serves more than 1,000 leading global organizations. Its customers use the platform to help keep operations running during IT failures, product recalls, natural disasters, service outages, medical emergencies, supply-chain disruptions and other critical events. xMatters is part of Everbridge, a global organization with offices around the world.

Position overview

We’re looking for a Solutions Consultant with experience in software consulting and professional services who enjoys working collaboratively and helping customers succeed. In this role, you’ll deliver consulting services that support the deployment and adoption of xMatters software.

Our engagements combine hands-on technical implementation with strategic consulting. You’ll help customers identify their needs, connect business goals to product capabilities, and realize value from their xMatters solutions. The right candidate brings technical aptitude, business acumen, and strong organizational and operational skills—and can work independently with clients to complete projects on time.

• Build deep technical and business knowledge of xMatters products and use cases.
• Lead customers through requirements gathering, business-value mapping and workshops.
• Analyze customer challenges and develop practical insights and recommendations.
• Deliver post-sale consulting across the full engagement, including client management, implementation and knowledge transfer.
• Manage customer expectations, project scope and timelines.
• Identify opportunities for a focused initial deployment that supports adoption and delivers early value.
• Recommend and implement solutions that meet customer needs within the available time and scope.
• Configure integrations and data synchronization between xMatters and third-party applications.
• Communicate regularly with customers and build effective working relationships throughout each project.
• Help scope consulting engagements and estimate the effort required.
• Identify opportunities to improve xMatters and proactively develop solutions.
• Continue developing the skills and knowledge needed to take on broader responsibilities.

• At least 3 years of experience in professional services, software consulting or implementation.
• At least 3 years of experience managing projects or client relationships.
• Excellent verbal and written communication skills, with the ability to explain technical and business topics to stakeholders at all levels.
• A record of developing and deploying technical solutions.
• Sound judgment and decision-making, including when information is incomplete or conflicting.
• Strong project-planning and organizational skills.
• Analytical problem-solving skills, including the ability to translate customer requirements and objectives into technical solutions.
• The ability to work independently with integrity and accountability.
• A solid understanding of incident management, especially major incident management.
• Familiarity with event management, observability, collaboration-tool integrations and related processes.