Solutions Architecture & Sales Engineering - ServiceNow

Position Summary:

Aleut Federal is seeking a senior, market-facing technical leader specializing in ServiceNow platform solutions to drive enterprise workflow and service transformation across U.S. federal environments.

This role operates across the full lifecycle - from opportunity shaping and technical solutioning through capture, proposal development, pricing, and post-award delivery assurance. The successful candidate will directly influence technical win strategies while maintaining accountability for delivery execution.

The ideal candidate is a hands-on ServiceNow architect who can design enterprise workflow solutions, guide platform strategy, and translate ServiceNow capabilities into measurable operational outcomes.

This is a build, sell, and validate role with direct responsibility for growth and delivery success.

Core Responsibilities

Growth, Sales Engineering & Solutioning

• Lead technical solutioning for ServiceNow-based federal opportunities, including ITSM modernization, SecOps and cyber workflows, and enterprise service delivery.
• Directly influence and help drive technical wins by defining platform-driven discriminators, leading workshops and demos, and translating ServiceNow capabilities into operational improvements and mission outcomes.
• Partner with Business Development and Capture to shape opportunities pre-RFP and present and defend technical approaches to both technical and executive stakeholders.

AI-Enabled Engineering (Required)

• Aleut Federal expects AI to be embedded into all ServiceNow solutions as a core capability for both growth and delivery.
• Design and implement AI-enabled workflow solutions including intelligent routing and prioritization, predictive service performance, and automated remediation and workflow optimization.
• Leverage ServiceNow AI capabilities and integrate external AI services where appropriate.
• Implement multi-step AI-driven workflows with human oversight and clear auditability.
• Required: experience applying AI within workflow or service platforms. Strongly preferred for Senior Principal: delivery of AI-enabled workflow automation in production with measurable outcomes.
• Ensure AI solutions align with federal requirements for security, privacy, transparency, and auditability.

Capture, Proposal & Pricing

• Lead and contribute to technical proposal development for ServiceNow opportunities.
• Author and own complete technical sections, including platform architecture, workflow design, integration strategy, and implementation approach.
• Build BOEs aligned to implementation effort, integration complexity, licensing, and scaling considerations.
• Ensure solutions are executable, cost-aligned, and differentiated.

Delivery Assurance & Technical QA

• Ensure alignment between proposed ServiceNow solutions and delivered implementations.
• Provide technical oversight during platform configuration, integration, and deployment.
• Identify and mitigate risks related to over-customization, workflow inefficiency, and integration challenges.

Technical Marketing, Thought Leadership & Industry Engagement

• Develop ServiceNow-focused solution briefs, capability messaging, and transformation use cases.
• Actively participate in industry events, client briefings, demos, and internal forums and be willing to speak in front of customers, partners, and internal teams.
• Position Aleut Federal as a credible ServiceNow transformation partner.

Required Qualifications

• S. Citizenship (U.S. Citizens only).
• 7+ years of U.S. federal experience with a Bachelor’s degree.
• Recent, hands-on ServiceNow implementation experience.
• Demonstrated experience architecting ServiceNow solutions across multiple modules.
• Experience supporting technical solutioning, capture, and proposal development.
• Ability to obtain a Position of Public Trust.

Preferred Qualifications

• Experience with large-scale federal ServiceNow implementations.
• Experience with advanced modules such as SecOps, ITOM, and HRSD.
• Experience integrating ServiceNow with cloud and enterprise systems.
• Experience implementing AI-enabled workflow automation.
• Active Top Secret clearance.

Certifications (Desired, Representative of Level)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS - ITSM, SecOps, etc.)
• ServiceNow Certified Application Developer

Position Profile Summary

• Platform-focused (ServiceNow)
• Growth-driven with direct impact on technical wins
• Hands-on and delivery accountable
• Workflow and operations-focused
• AI-enabled

Salary Range: $150,000-$225,000

We will accept applications for this position until the position is filled.

Aleut offers the following benefits to eligible employees:

• Health insurance
• Dental/Vision insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401 (k) and match

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF expressly prohibits any form of workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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