Solutions Architect
servicerocket · Sydney, Australia ·
- Work mode
- Hybrid
- Category
- Architecture
- Experience
- 5+ years
- Visa sponsorship
- No
- Company size
- 501-1000
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Designs and advises enterprise customers on Atlassian platform integrations and long-term roadmaps, primarily for IT service management and software development workflows.
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations, primarily across the Atlassian ecosystem, from initial scoping through to successful outcomes.
As a Solutions Architect, you are the strategic anchor for your customers. You build the roadmaps, shape the architecture, and maintain the trusted advisor relationship that keeps ServiceRocket embedded in how a customer thinks about their future. You are the person who defines what gets delivered and why.
You bring deep expertise in at least one of ServiceRocket's core practice areas, with the range to hold strategic conversations across all of them. You know the Atlassian platform well enough to see what's possible before a customer knows to ask for it.
This position represents one of the core pillars of our company, which means we are always looking to connect with amazing talent for this team. Because we continuously accept applications and review candidates, please keep in mind that specific hiring requisitions are opened and approved on a case-by-case basis once we identify the right match and the timing is right. We'd love to meet you and see if you're our next great Rocketeer!
Strategic Customer Partnership & Envisioning:
- Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements.
- Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes.
- Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship.
- Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change.
- Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs.
- Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities.
Architectural Vision & Governance:
- As a Solution Architect, collaboratively building customer road maps is job one. These road maps align with corporate goals and provide innovative solutions to challenging business requirements. They do so by designing robust integrations between the Atlassian platform and other enterprise systems, leveraging ServiceRocket, Atlassian, and partner technologies to reduce friction and support new opportunities.
- Define the system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects at each stage of the road map journey.
- Guide customers through complex architectural decisions and implementation strategies, focusing on long-term value and successful user adoption.
- Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes.
- Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers.
Domain Specialization & Thought Leadership:
- Lead the design of high-value, reusable strategic assets (e.g., architectural frameworks, best practice guides) that improve the team’s effectiveness in your area of deep specialization.
- Contribute to the development of ServiceRocket's intellectual property, including webinars and demonstrations that incorporate Atlassian's latest offerings and AI , analytics and System or Work technologies.
- Maintain a strong, positive personal brand by actively participating in relevant partner channels like the Atlassian Community, conferences, or blogging.
Experience
Deep Expertise in One or More of:
Skills
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].
AnswerRocket · United States - Remote