Solutions Architect Director

Department: IT Development

Reports to: VP of Technology

Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days)

Full-time, Exempt

We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!?

As our Solutions Architect Director you’ll lead the architectural vision and secure the successful implementation of scalable and secure solutions. As a Director, you will set the strategic direction for business development, mentor future leaders, and drive significant decisions that shape client engagements and enhance overall client satisfaction.

Responsibilities:

Engineering Leadership & Team Management

• Assume full day-to-day management of T-CETRA’s US engineering team — performance management, hiring, onboarding, and development.
• Build a team culture grounded in accountability, technical excellence, and continuous improvement.
• Provide mentorship and career development guidance to senior engineers, architects, and team leaders.
• Define team structure, role expectations, and progression frameworks in partnership with the VP.
• Report regularly to the VP on team performance, delivery status, SLA metrics, and engineering health.

Architecture & Technical Standards

• Own the architectural vision for T-CETRA’s US technology systems — establishing and enforcing standards for design, scalability, security, and reliability.
• Lead solution design reviews and serve as the final technical escalation point for the US engineering team.
• Ensure all architectural decisions account for reliability, scalability, flexibility, and security.
• Translate complex technical decisions into clear communication for non-technical business stakeholders.

Platform Reliability – Operational Ownership

• Own day-to-day platform uptime and SLA performance — implementing monitoring, alerting, and incident response processes.
• Lead post-incident reviews, root-cause analysis, and remediation planning to prevent recurrence.
• Proactively identify and address technical debt, infrastructure gaps, and scalability risks.
• Escalate resource or investment needs to the VP where SLA targets are at risk.

Overseas Team Collaboration

• Maintain the operational interface between the US engineering team and the overseas development resources.
• Maintain knowledge transfer processes, documentation standards, and communication protocols between teams.
• Define clear technical scope, deliverables, and quality expectations for overseas contributions to US projects.
• Provide structured performance feedback on overseas team integration with the VP.

Project Delivery & Stakeholder Engagement

• Participate in the project intake and evaluation framework; champion consistent delivery methodology (Agile/Scrum) across the engineering team.
• Work with TPM Principal in sprint planning, backlog grooming, and delivery reviews; communicate project status clearly to the VP and business stakeholders.
• Partner with business unit leaders to translate requirements into engineering work and manage expectations on delivery timelines.

Budget & Vendor Management

• Participate in the annual technology budgeting process; develop and present operating and capital budget proposals.
• Monitor departmental expenditures and report variances between actual and budgeted results to the VP.
• Manage technology vendor and contractor relationships engaged in US engineering work.