Solutions Architect

Do you thrive on designing AV/VC solutions that meet complex client needs? Bring your expertise to this presales role where your ideas help shape the outcome.

Reporting to the Head of Sales, the Solutions Architect will provide solutions support to both Sales and Delivery teams. This includes providing technical advice, facilitating client workshops, developing innovative engineered solutions in line with market and client requirements, and producing high quality and technically accurate supporting documentation.

Who Are We?

Citadel Edge is an Australian-owned specialist technology company with over 25 years of experience. We serve a range of critical sectors, including government, health, defence, national security, higher education and commercial. Delivering secure, end-to-end solutions, we’re trusted to solve complex problems with clarity, speed, and precision. Citadel Edge unites specialist teams under one trusted brand – streamlining access to advanced and integrated capabilities in enterprise software development, cyber assurance, defence and national security systems, AI and data management, workforce, and audiovisual collaboration.

What’s The Role?

• Produce documentation with a high degree of accuracy to enable effective sales, installation, and commissioning of Audio Visual, Video Conferencing, and Unified Communications systems, including the production of: bills of materials, proposals, tender responses, schematics, elevations and layout drawings, statements of works, proposals, RFQ’s and tender responses.

• Communicate and coordinate with project stakeholders.

• Coordinate with internal Citadel teams including inside sales, operations, warehousing, procurement, and administration.

• Attend training and maintain certifications.

• Drive innovation and continuous improvement of Citadel Edge’s solution offering.

• Support technical teams in producing achievable and accurate estimates and costings, and work with the teams through delivery of the work.

What’s Our Edge?

• Flexible working environment.

• Extra leave – Parental, Volunteer, Pawrental, Birthday, and the opportunity to purchase more.

• Opportunities for leadership & development.

• Employee recognition & celebrations.

• Wellbeing led & community focused environment.

• Most of all, a supportive, inclusive, and diverse company.

What’s Your Edge?

• 6 years of experience in the design and delivery of integrated and stand-alone AV collaboration systems and software and hardware-based video conferencing systems.

• Experience with sales processes and experience with producing labour and hardware estimates.

• Demonstrated understanding of networks, specifically relating to AV control systems, UC/VC and AV over IP technologies.

• Strong knowledge of AV vendor specific products including Extron, Crestron, QSC, Biamp.

• Qualifications: Crestron CTI Design Track, Q-SYS Level 1, Dante Leve 2, Avixa CTS, Extron AV Associate.

Not confident that you have everything listed above? Don’t let that stop you applying, and if there are any reasonable adjustments you may need throughout the hiring process, please reach out. We will be happy to assist.