Solution Implementation Consultant / Business Analyst EdTech - any AU location

Global IT Factory is a rapidly growing Australian SaaS company providing information technology solutions in the education technology domain

Our mission is to enable educational organisations to improve the student experience, acquisition and retention through agile production and management of compelling, high-quality curriculum offerings.

We are looking for an experienced Solution Implementation Consultant/Business Analyst passionate about creating and shaping solutions that get customers excited. You will join a dynamic, fast-paced environment and work with our cross-functional global team to implement SaaS solutions for our customers in the Education sector.

You will work closely with the sales and project delivery teams to manage client expectations, ensuring the client is engaged and has a positive experience.

This is a customer-facing, mid-level role suited to professionals with hands-on experience in the EdTech sector, particularly within tertiary education (HE/VET), who enjoy working directly with customers to deliver SaaS solutions.

Ideally, you will be based in Melbourne, but we also encourage suitable interstate candidates to apply.

Your responsibilities:

• Work directly with EdTech customers to understand their business processes, terminology, and operational needs within tertiary education environments.

• Gain a deep understanding of Global IT Factory products and best practices with respect to product configuration, integration and data migration.

• Act as a key customer-facing member of the SaaS implementation team, translating EdTech business requirements into configuration, integration, and data migration activities.

• As a subject matter expert, assist customers with necessary business change management, product training, configuration, integration and legacy data migration.

• Lead and facilitate customer workshops, training sessions, and demonstrations for EdTech stakeholders at operational and management levels.

• Based on customer requirements, identify and clearly articulate any product feature gaps for possible inclusion in the product roadmap.

• Manage multiple high-touch customer relationships.

• Re-engage, when necessary, with customers post-implementation to execute new or previously identified initiatives that may require additional technical configuration and/or change management coordination.

• Conduct value-focused product demonstrations tailored to customer requirements through onsite visits and online presentations.

• Support the sales team to position our product as the preferred solution in pre-sales conversations.

About You:

• You are comfortable working in a high-touch, customer-facing role, managing multiple client relationships and acting as a trusted delivery partner.

• You bring hands-on experience working in the EdTech sector, ideally supporting tertiary education (HE/VET) organisations through SaaS implementations, business analysis, or system delivery roles.

• 4–6 years’ experience in a customer-facing Implementation Consultant, Business Analyst, or similar role within EdTech or education-focused SaaS environments.

• Experience in using tools such as Jira and Confluence.

• You enjoy working flexible hours to accommodate communication across different time zones.

• You are customer-focused, and you understand how to balance short-term relationship imperatives with the ultimate goal of delivering the expected outcomes to our clients.

• Strong (English) written and oral communication skills.

Culture and Benefits:

• The opportunity to make a difference within a collaborative, diverse and rapidly growing agile team.

• Happy to work with passionate team members who like to have a laugh while getting stuff done.

• Be part of a highly professional, growing team focused on great outcomes.

• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.

• Flexible work arrangements. Work from home.

• This position can be either contract or permanent to suit the right candidate and our need.

This role is best suited to candidates who enjoy working closely with customers. It is not a purely internal or documentation-only BA role.

Does this sound like you? Apply now to learn more about this opportunity and gain the chance to be a part of a growing technology company!