Manages a team of solution engineers, guiding pre-sales technical support and training sales teams to drive revenue and improve IT infrastructure solutions for clients.
Primary Roles and Responsibilities
1. Managing/coaching/mentoring a group of Solution Engineers (SE’s).
2. Guiding a multi-state team to provide engineering and technical pre-sales support & continuation
training to the Black Box Commercial Services sales teams.
3. Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business.
4. Directing and leading technical resources with a focus on increasing pull thru revenue on each
opportunity.
5. Managing Sales Engineering (SE) development through cross-training, hiring, retention, and skills
development programs.
6. Interact with product managers or vendors as necessary to support product improvements (ie
compatibility), innovations, and emerging technologies.
7. Responsible for frequently presenting sales and engineering proposals to our high impact
opportunities within the market segment.
8. Assist Resource Management with Managing the SE workload with a focus on accuracy and
timeliness of responding to customer and internal requests.
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9. Partner with sales management to help increase sales forecast accuracy, prioritize engagements based on needs of the customer and the business unit. Ensure effective SE involvement within each sales team.
10. Remove internal roadblocks for SE’s to maximize the percentage of the day spent supporting new opportunity development
11. Assist senior management on continuous improvement of people, processes, and tools required to support the needs of the organization opportunity development.
Knowledge, Skills and Abilities
1. Good communication skills, both verbal and written, with the ability to communicate technical
concepts in a non-technical manner to all levels of client organizations. Able to establish credibility
and trust with customers.Strong Team building skills
2. Ability to manage ambiguity and complexity well, easily rank priorities and solve issues and
problems in a fast-paced environment
3. Strong understanding of business technology landscapes and well versed on the entire portfolio of
Black Box Commercial Services solutions.
4. Must be able to work cohesively with other Black Box departments
5. Ability to successfully support/interact with multiple sales teams in a highly transactional
environment.
6. Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm
business demeanor & taking decisive steps to resolve issues
7. Goal-focused, dynamic individual who is confident, detailed, and tenacious. Analytical, detail-
oriented and possess the ability to rapidly transition from the big picture to the minutiae.
Education and Experience Requirements
Education Level: Associate's Degree
Education Focus (Field of Study): Engineering or other technical area
Relevant Work Experience: 3 - 5 Years
Experience Specifics (if applicable): based on individual business needs
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.