Solution Engineer

Hi, I'm Zandile Vanqa, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

Job Description:

The Solution Engineer performs both a pre-sales and technical role in support of sales management and deal flow by assisting in the “technical close” of the sale process. In collaboration with sales, service, solution architecture, development, and product management, the Solution Engineer educates potential customers while comparing and contrasting the solutions available for purchase. Under the guidance of a Solution Engineer, this role leverages both business and technology knowledge in order to map technical benefits to the actual business requirements. The Solution Engineer conducts pre-sales presentations and product demonstrations and may prepare detailed product specifications for the development and implementation of solutions for the customer.

As a member of the CSG Solutions Engineering team, the Solution Engineer is an integral team member who combines challenger selling with technical and customer relationship skills to successfully position CSG.
The Solution Engineer will provide support services to the sales teams covering multiple regions. They will present business-focused presentations and demonstrations. Solution demonstrations are often tailored to the specific prospect and may require demo configuration outlined during customer requirements meetings. This process leads to a detailed analysis of needs, identification of business problems and the development of appropriate solutions and financial justification to achieve the business objectives.
Reporting to the Manager, Solution Engineering. The Solution Engineer will be responsible for completing tasks on multiple concurrent sales opportunities.

Primary Responsibilities

• Support the end-to-end sales process in conjunction with the Sales Manager/Director.
• Conduct opportunity qualification meetings to help determine whether CSG’s solutions can address the business needs of a prospective customer or an existing customer with a new solution opportunity.
• Facilitate requirements gathering workshops to gain an initial understanding of the prospect’s core business, key business challenges, business processes, high level requirements, systems and integration strategy.
• Build and present tailored demonstrations aligned to the prospect’s needs based on the initial meetings and workshops.
• Create Solution description documents to detail the proposed solution the prospect may implement outlining the business goals, key challenges that will be addressed and the benefits the solution will provide.
• Respond to Requests for Information and Requests for Proposal and work closely with the Sales Manager/Director, Customer Relationship Manager, and Product Management to compile the response.
• Support post activities such as presentations, scenario/use case based demonstrations and Proof of Concepts.
• Manage and deliver other pre-sales related activities required to achieve a successful sales “win” such as Cost Benefit Analysis (customer data).

Required Skills/Experience

• Bachelor’s degree or relevant work experience

• 5+ years’ experience in the print and mail space, billing systems/software with measurable successful results OR 5+ years’ experience of implementing/consulting/supporting billing and customer care software
• Strong technical background and can talk to integration efforts around BSS systems to produce an overall customer ‘solution’.
• Understand web services/API specifications.
• Experience/ability to ‘talk operational workflow’ with prospective customers and communicate how CSG would solve for these specific workflows

• Previous experience working in a consultative solution selling pre-sales role
• Strong public speaking capability – comfortable, confident, engaging and credible with large or small audiences
• Demonstrable experience working with Cloud based architectures
• Excellent written and verbal presentation skills
• Strong desire and ability to travel
• Effective interpersonal skills and relationship building at all levels including C-level executives
• Solid work ethic and desire to continually learn
• Strong time management and organizational skills

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$108,943.17-$174,305.43

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.