Solution Designer

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You will Make An Impact:

Solution strategy, roadmap and design

• Translate business requirements into clear solution options, recommendations and implementation plans.
• Define end-to-end solution designs for Supply Chain, Logistics and Source-to-Pay systems.
• Ensure solution designs align with enterprise architecture, domain architecture and security standards.
• Develop capability maps, target-state designs and transition plans for assigned platforms.
• Support application rationalisation, modernisation and simplification initiatives.
• Assess new technologies and recommend adoption only where there is clear business value.
• Partner with business stakeholders to clarify scope, priorities, constraints and success measures.
• Facilitate meetings to gather all business requirements, to confirm process impacts, integration needs, data requirements and operational impacts.
• Document assumptions, dependencies, risks and open decisions clearly.
• Communicate solution options, trade-offs and recommendations to technical and non-technical stakeholders.
• Challenge unclear, duplicated or low-value requirements and propose simpler alternatives.

Project and Delivery Ownership

• Accountable for delivery of all domain projects (scope, timeline, budget).
• Approve business requirements, solution designs, and major change requests.
• Ensure projects are delivered on time, within scope, and within budget.
• Ensure adherence to project governance and delivery standards.

Delivery governance and assurance

• Review project deliverables to ensure compliance with agreed solution design and architecture principles.
• Ensure designs include security, resilience, performance, data, integration and support requirements.
• Support project teams during build, testing, cutover and post-implementation stabilisation.
• Ensure IT service management, project management and change governance processes are followed.
• Track design issues and ensure they are resolved before implementation.

Solution Design and Architecture

• Ensure all solutions align with domain and enterprise architecture principles.
• Oversee end-to-end solution design and integration across internal and external systems.
• Drive best practices in solution design and technology implementation.

Operational Excellence

• Own production system performance and service delivery outcomes.
• Manage AMS vendors and ensure L2/L3 support meets SLAs.
• Ensure incident, problem, and change management processes are followed.
• Drive continuous improvement initiatives with measurable outcomes.

Vendor, cost and service management

• Work with vendors and delivery partners to validate estimates, designs, assumptions and delivery plans.
• Review vendor deliverables and ensure quality, completeness and alignment with Singtel requirements.
• Support cost optimisation through fit-for-purpose design and reuse of existing capabilities where appropriate.
• Contribute to service level agreement definition and operational readiness planning.
• Support root cause analysis and improvement plans for recurring production issues.

People leadership and knowledge sharing

• Guide project teams and junior designers on solution design standards and best practices.
• Share domain knowledge across Supply Chain, Procurement and related enterprise systems.
• Promote clear documentation, decision records and reusable design patterns.
• Build strong working relationships with business, technology and vendor teams.

Skills for Success:

• Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Equivalent Supply Chain or relevant Business qualifications with strong system implementation experience
• At least 8 to 12 years of relevant experience in solution design, enterprise systems delivery or technology consulting.
• Hands-on experience with SAP ECC or SAP S/4HANA in Supply Chain, Procurement, Logistics or related modules.
• Experience with Source-to-Pay or Procurement platforms such as Ivalua.
• Experience delivering end-to-end solution designs for large or complex organisations.
• Experience working with business stakeholders, enterprise architects, cyber security, infrastructure teams and vendors.
• Experience supporting large delivery programmes across requirements, design, build, test, cutover and stabilisation.
• Experience working with offshore or outsourced delivery teams.
• Strong understanding of Supply Chain, Logistics, Procurement and Source-to-Pay processes.
• Ability to map business processes to system capabilities and identify gaps, risks and improvement opportunities.
• Understanding of integration patterns, master data, transaction flows and reporting needs across enterprise systems.
• Strong understanding of IT cost drivers and the commercial impact of solution choices.
• Strong SAP functional and technical appreciation across relevant business processes.
• Ability to review solution documents, interface specifications, data flows and implementation plans.
• Strong analytical and problem-solving skills.
• Clear written and verbal communication skills.
• Ability to explain technical trade-offs to business stakeholders.
• Ability to influence without relying only on authority.
• Ability to manage ambiguity, competing priorities and delivery pressure.
• Strong vendor and stakeholder management skills.
• Strong ownership mindset and attention to detail.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.