Solution Consultant

Description

About the Role
As a Solution Consultant at Netchex, you'll help clients get the full value of our platform. You'll learn how each client's business runs, show them how Netchex solves their challenges through tailored demos, and guide them through adopting and optimizing our products. Working alongside Sales, Engineering, and Client Success, you'll also bring client insights back to our product teams so enhancements reflect real business needs.

Candidates must currently reside in the United States and must be legally authorized to work in the U.S. on a full-time basis. This role does not offer visa sponsorship, and candidates requiring sponsorship now or in the future will not be considered.

What You Will Do

• Assess client needs and translate them into practical business solutions within the Netchex platform

• Host product demos across our full suite, including focused demos tailored to specific client goals

• Guide clients through adopting and optimizing our software, modules, and integrations so they realize their full value

• Build lasting client relationships through tailored support that drives long-term value

• Organize adoption priorities and collaboratively plan customized module implementations with clients

• Gather client feedback and turn it into clear, actionable input for our product teams

• Partner with Sales, Engineering, and Client Success to deliver impactful solutions

• Use AI-powered tools to streamline reporting, analysis, and client communication, while focusing your own time on relationships and complex problem-solving

What You Will Need

• 2+ years of experience in a client service (CSR) role, or 1 year of client service plus 1 year as a solutions specialist

• Strong understanding of client needs analysis and translating needs into business solutions

• Proven ability to build and grow client relationships

• Experience collaborating across sales, engineering, and client success teams

• Experience guiding clients through the adoption and optimization of software platforms and integrations

• Fundamentals of Payroll Certification (FPC) preferred

What You'll Gain

• Expertise in consultative services and client engagement techniques

• Exposure to diverse client environments that strengthens adaptability and problem-solving

• The opportunity to work with top sales and engineering teams

• Skill in demonstrating a full product suite and running demos that drive engagement and adoption

• Practical experience with project management phases and solution selling

How We Show Up at Netchex. Our culture is built on behaviors we commit to every day, in every role:

• Win Together: We operate as one team with one mission. Collaboration over silos, always.

• Deliver Results: We own outcomes. No excuses - just accountability and impact.

• Raise the Bar: We pursue progress relentlessly. Better today; stronger tomorrow.

• Decide and Drive: We take action with clarity and confidence. Perfection isn't the goal - momentum is.

• Bring the Energy: We show up with positivity and intention. Because the right mindset fuels performance.

Netchex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please let us know. We believe that diversity drives innovation, and we welcome applicants from all backgrounds to join our team.