Solution Consultant (m/f/d)
Bertelsmann-Jobs · Milan, it ·
- Work mode
- Hybrid
- Seniority
- Lead
- Category
- Solutions engineering
- Experience
- 3+ years
Acts as a technical liaison between clients and the ad-tech platform, translating business needs into solutions and supporting onboarding, integrations, and troubleshooting for Italian clients.
Your Responsibilities
The Solution Consultant acts as a bridge between Smart clip’s technology and its clients, helping translate business needs into technical solutions. The (Senior) Solution Consultant will work with our european team of consultants and is, in particular, managing on our Italian assets. The role assists within the initial onboarding phase, as well as permanently supporting the client after going live. In addition, new product rollouts are to be supported.
- Work closely with clients to understand business requirements and translate them into technical solutions
- Be the technical expert across our platform, our products (i.e. ATV), our integrations, and emerging fields such as header bidding or SSAI/SSAS
- Act as the 2nd line between key partnerships management and technical departments, such as Ad-Technology, Platform Support and Smart clip product teams in regard to initial setups, new products/requirements or day-to-day operational tasks
- Provide technical setup assistance to our key partners and permanently improve their platform usage
- Assist in answering RFI’s and RFPs. Recommend and work into new technologies constantly
- Assist in making impact assessments of strategic and technical changes (such as 1st price auction, TCF 2.0)
- Provide (Platform-) Trainings for Key Partnerships manager
- Troubleshoot and resolve implementation issues
Your Profile
- Background in computer science, engineering or Business IT.
- At least 3 years of AdTech experience/knowledge esp. with larger platforms
- knowledge of VAST, VPAID, ad servers, DSPs, ad exchanges, and SSPs
- Ability to work as the technical lead for onboarding clients
- Programming experience is a plus
- Ability to translate technical details to any audience
- Experience using various web debugging tools, such as Charles, Firebug, Fiddler, Chrome tools, etc.
- Manage relationships with the Business Development, Product and Development teams
- Strong client-facing communication skills
- Ability to manage multiple projects and stakeholders
- Fluent in English & Italian; other European languages are a plus