Solution Consultant
Keka Technologies Pvt. Ltd · Delhi, DL, India ·
- Employment
- Full time
- Category
- Solutions engineering
- Experience
- 6+ years
Presales/Solution Consultant at Keka HR, an HR-tech SaaS company: acting as the technical and domain expert in the sales cycle by running discovery sessions, mapping customer HR/people-ops needs to Keka's HRMS product, delivering demos and POCs, and supporting RFPs and technical proposals alongside the sales team.
Role Overview
As a Presales Consultant at Keka HR, you will be the technical and domain expert during the sales cycle. You will engage with prospective customers, understand their HR / people‑ops challenges, map those to Keka’s product/features, conduct demos or proofs of concept, and enable the sales team to close deals. You’ll act as a bridge between Product, Sales, and Customers, ensuring the proposed solutions are feasible, scalable, and aligned with customer needs.
Key Responsibilities
- Conduct discovery sessions / workshops with prospects to understand their HR systems, process workflows, technology environment, business needs, and pain points.
- Map prospect requirements to Keka’s product modules / marketplace / integration capabilities / APIs & propose tailored solutions.
- Deliver product demonstrations, proof‑of‑concepts (POCs), and custom demos that illustrate how Keka can solve customer problems.
- Support the sales team in responding to RFIs, RFPs, and other technical proposal requests.
- Create technical proposals, statements of work (SoWs), and commercial documentation as needed.
- Clarify non‑functional requirements: infrastructure, security, compliance, data migration, integrations, etc.
- Liaise with Product and Engineering teams to gather inputs, clarify feature gaps, and feed back customer requirements.
- Maintain knowledge of industry trends, competitive landscape in HR tech / HRMS / SaaS, best practices, to position product differentiators effectively.
- Communicate value propositions clearly to both technical and non‑technical stakeholders (HR leaders, Finance, IT, etc.).
- Track leads / presales pipeline, ensure documentation is updated in CRM or internal tools.
- Occasionally assist in post‑sales handover to ensure smooth transition from presales to implementation.
Skills & Qualifications
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent technical / business degree.
- 3‑6 years of experience in pre‑sales / solution consulting / technical sales roles, ideally within SaaS / HRMS / HR technology domain.
- Strong understanding of APIs, integrations, data flows, security & compliance requirements.
- Excellent communication, storytelling, and presentation skills; ability to deliver product demos convincingly.
- Able to explain complex technical or HR systems in simple business value terms.
- Customer‑facing experience; stakeholder management skills.
- Analytical mindset; ability to think through both functionality & technical constraints.
- Ability to multi‑task, work under deadlines, respond to RFPs etc.
- Prior experience working cross‑functionally with Product / Engineering / Sales teams.
Preferred / Nice‑to‑Have
- Experience with HRMS / HR tech platforms, marketplace/integration ecosystems.
- Prior exposure to enterprise customers (medium to large) with complex HR landscapes.
- Knowledge of data regulations/privacy (for example, GDPR / local data protection laws).
- Experience with technical demos, POCs.
- Certifications relevant to SaaS / integrations / cloud infrastructure.
What Success Looks Like
- Conversion rate of presales engagements → closed deals.
- Reduction in sales cycle time by providing clear & early clarifications during presales.
- Quality and timeliness of responses to RFIs/RFPs.
- High stakeholder / customer satisfaction during presales.
- Effective knowledge sharing: capturing recurring requirements, feature‑gap feedback to product.
Why Join Keka
- Opportunity to work in a fast‑growing HR tech SaaS company, where your presales contributions will directly impact revenue.
- Strong ownership and visibility across product, customer, and sales functions.
- Collaborative & learning environment; your feedback and insights help shape the product roadmap.