Solution Architect (ServiceNow / Microsoft Copilot & Power Platform)

Job Description

Job Description

Solution Architecture & Technology Leadership

• Lead the design, development, and implementation of enterprise solutions leveraging ServiceNow and/or Microsoft Power Platform and Copilot Studio.
• Conduct feasibility assessments and evaluate solution options to address business requirements and technology challenges.
• Develop architecture roadmaps aligned with business objectives, enterprise standards, and target operating models.
• Provide technical leadership across multiple projects, workstreams, and delivery teams.
• Review solution designs to ensure scalability, security, maintainability, and operational effectiveness.
• Establish architecture standards, governance frameworks, and best practices.

Platform Transformation & Automation

• Drive business process automation and workflow transformation initiatives.
• Identify opportunities to improve operational efficiency through low-code/no-code platforms and intelligent automation.
• Support migration and modernization initiatives from legacy platforms and applications.
• Design integrated solutions that connect business processes, enterprise systems, and data services.
• Collaborate with stakeholders to optimize platform utilization and maximize business value.

AI Innovation & Digital Transformation

• Design and implement AI-enabled solutions using ServiceNow AI capabilities, Microsoft Copilot, Copilot Studio, Power Automate, and related technologies.
• Evaluate emerging technologies and recommend innovative solutions to improve business outcomes.
• Identify opportunities to leverage Generative AI, conversational AI, virtual agents, and workflow automation.
• Support enterprise adoption of AI capabilities through architecture guidance and governance.

Agile Delivery & Stakeholder Engagement

• Collaborate with Product Owners, Business Analysts, delivery teams, and business stakeholders to define priorities and delivery plans.
• Support Agile delivery practices and facilitate alignment between business and technology teams.
• Manage project risks, issues, dependencies, and escalation pathways.
• Provide regular updates to senior stakeholders, governance committees, and leadership teams.
• Drive decision-making and build consensus across diverse stakeholder groups.

Governance, Security & Quality Assurance

• Ensure solutions comply with enterprise architecture standards, security requirements, regulatory obligations, and governance frameworks.
• Review platform configurations, customizations, integrations, and deployments.
• Establish monitoring, reporting, and performance measurement mechanisms.
• Support access management, licensing optimization, and platform governance activities.
• Validate solution quality and ensure adherence to industry best practices.

Vendor & Service Management

• Collaborate with vendors, implementation partners, and managed service providers.
• Review vendor-delivered solutions and ensure alignment with business and technical requirements.
• Support contract governance, service reviews, and performance management activities.
• Provide technical oversight during platform upgrades, enhancements, and transformation initiatives

Requirements

Essential Skills

• Experience in enterprise solution architecture, application architecture, or platform architecture roles.
• Demonstrated experience with either ServiceNow or Microsoft Power Platform and Copilot Studio.
• Strong understanding of enterprise integration patterns, workflow automation, and digital transformation initiatives.
• Experience designing scalable, secure, and maintainable enterprise solutions.
• Familiarity with cloud technologies, APIs, and integration frameworks.
• Strong stakeholder management, communication, and influencing skills.
• Experience working in Agile delivery environments.
• Strong analytical, problem-solving, and decision-making capabilities.

ServiceNow Experience (Preferred)

• ServiceNow platform architecture, configuration, and implementation.
• ITSM, ITOM, CSM, HRSD, or related ServiceNow modules.
• ServiceNow Performance Analytics and AI capabilities.
• Workflow migration and enterprise service management transformation.
• ServiceNow integration architecture and platform governance.

Microsoft Experience (Preferred)

• Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages).
• Microsoft Copilot Studio and AI-powered business solutions.
• Power Platform governance, security, and solution lifecycle management.
• Enterprise automation and low-code application development.
• Integration with Microsoft 365, Azure, Dynamics 365, and enterprise systems.

Preferred Qualifications

• Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent practical experience.
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS).
• Microsoft Power Platform Solution Architect Expert certification.
• Microsoft Copilot or AI-related certifications.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe, Agile, or equivalent certifications.
• TOGAF or other enterprise architecture certifications.
• Experience in banking, financial services, government, or other regulated industries.