Solution Architect - Professional Services - Bengaluru

Logward, a Shippeo company, is a pioneer in AI-powered supply chain execution workflows. As part of Shippeo — the global leader in real-time transportation visibility — Logward brings together trusted, SLA-backed visibility data with intelligent workflows and automation, helping global supply chain teams respond faster, reduce manual effort, and run more connected operations.

*Please note: this role is locally employed by and contracted directly through Logward India Private Limited.*

About the role

As a Solution Architect – Professional Services, you will play a key role in delivering successful customer implementations by translating business requirements into scalable and efficient solutions within the Shippeo platform. This customer-facing role combines business consulting, solution architecture, and technical configuration to help customers optimize their supply chain operations.

Operating within a structure of "leadership without authority," you will excel at coordinating across five cross-functional squads to ensure seamless project execution. You will serve as the primary technical contact for our customers, orchestrating value from the pre-sales phase straight through to project handover.

Please Note: This role is based in Bangalore, India requiring 4 days per week in the office. As we operate internationally, we kindly request all candidates to submit their CV in English.

Contract Type: Full-time / Permanent

Function: Professional Services & Solution Architecture

Key Responsibilities

• Cross-Functional Leadership: Coordinate synergistically across 5 cross-functional squads, utilizing strong communication to align technical delivery with business objectives.

• Solution Advisory: Lead customer workshops to understand complex business processes, gather structural requirements, and map out optimal workflow designs.

• Platform Configuration: Build and configure the platform using sophisticated no-code capabilities, establishing robust data models, automations, and custom workflows.

• End-to-End Technical Ownership: Orchestrating the customer’s technical journey from pre-sales scoping and flowchart validation through to configuration, build, and final engineering handover. You will collaborate closely across squads to produce and maintain high-quality solution documentation, including functional designs, process flows, and comprehensive configuration guides.

• Project & Task Management: Highly autonomous tracking of your own project timelines, proactively forecasting and flattening task structures to ensure predictable delivery.

• Testing & Validation: Partner closely with Quality Assurance (QA) teams, orchestrating successful User Acceptance Testing (UAT) and driving hypercare go-live activities.

• Voice of the Customer: Turn real-world configuration challenges into valuable feedback loops, collaborating directly with Product and Engineering teams for long-term platform optimization.

• Experience: 3+ years as a Solution Architect, Functional Consultant, or in a similar customer-facing implementation role within enterprise SaaS.

• System Design Mastery: Proven capability in core system design, with an intuitive knack for navigating complex software architectures.

• Technical Benchmarks: Strong hands-on experience with SAP Business Technology Platform (BTP) or complex SAP configuration environments (such as SD, MM, TM, EWM), which serves as a highly relevant proxy for mastering our architecture.

• Autonomy & Communication: A highly autonomous, self-directed professional who thrives in managing difficult customer conversations, balancing stakeholder expectations with resilience and care.

• Language Proficiency: Professional fluency in English (written and verbal) is mandatory.

Preferred (Not Required)

• Logistics Domain Knowledge: Familiarity with Supply Chain, Freight Forwarding, Transportation Management Systems (TMS), or Warehouse Management Systems (WMS) is an excellent asset.

• Technical Toolsets: Basic familiarity with SQL, JSON, XML, or workflow scripting tools.

• Agile Methodologies: Experience working with Agile delivery practices and tools like Jira.

Why Join Shippeo?

At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.

What sets us apart:

• Meaningful work with real-world impact in global supply chains.

• A diverse, inclusive, and international team.

• A culture of transparency, feedback, and continuous learning.

• Opportunities for growth, internal mobility, and professional development

• Hybrid work model and flexible policies.

To learn more about our culture and people, visit our Careers section or explore team stories on our social platforms.

Recruitment Process

Our hiring process balances efficiency and strict quality assessment across 3 consolidated phases:

1. Preliminary Call: An initial screening with our Talent Acquisition Manager to review alignment on core skills and profile expectations.

2. Technical Assessment: A two-part evaluation consisting of a short system design assignment followed by a live configuration session to review real-time platform navigation, logical thought processes, and problem-solving capabilities. (Note: AI usage during preparation is acceptable as long as you can confidently explain your logic and prompt choices ).

3. Behavioral & Management Interview: A deep-dive session focused on your soft skills, structured communication, leadership capabilities, and past project management milestones.

Diversity and Inclusion

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.

If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [email protected] for support during the application process.

This position is published via the Shippeo global talent platform on behalf of Logward, a Shippeo group company. The hiring entity and legal employer of record for this role is Logward India Private Limited. All interviews, offer letters, and employment contracts will be executed directly through Logward India.