Solution Architect, D365 Customer Engagement Sales

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

National in scope and local in focus, MNP is one of Canada’s largest professional service firms providing client-focused accounting, consulting, tax, and digital services to clients. Founded in 1958, MNP today is a CAD 2 billion+ organization with 9600+ employees and 154 offices across Canada. MNP prides itself on being an ‘advisor’ to its clients (individuals, businesses, and organizations), focusing on their success by delivering personalized strategies and solutions that help clients reach their full potential — wherever business takes them.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm to drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all MNP regions in Canada to deliver services.

Make an impact with our Digital Solutions team as a D365 Customer Engagement Sales Solution Architect. You will be responsible for the design and implementation of solutions using D365 Sales Model App. Knowledge of Customer Insight (Marketing) and Services is an asset. This role requires a deep functional and technical understanding of D365 Sales, processes, data analysis, and the ability to develop and integrate solutions that enhance sales user experience, operational efficiency and drive digital transformation.

Responsibilities

· Analyze business requirements and design solutions that leverage D365 Sales capabilities.

· Engage with clients early to provide demos, evaluate needs, and create implementation estimates, participating in responses to RFPs and RFQs as needed.

· Work closely with clients to understand and adjust Sales Methodology through gathering requirements, determine expectations, and finalize deliverables.

· Act as a trusted advisor to clients, offering insights and recommendations to optimize their use of D365 Sales and Customer Insights.

· Create detailed documentation of the solution design and configuration at an Architectural level.

· Configure and customize D365 Sales and Customer Insight applications to meet specific business needs.

· Configure Data verse, Power Platform solutions, and integrate with CRM (Sales/Service) or external systems.

· Provide on-site support (when required) and assistance throughout the delivery and go-live phases of the project.

· Design and sometime deliver end-user training to clients and colleagues.

· Collaborate with cross-functional teams, including developers, analysts, and other consultants.

· Demonstrate excellent communication skills, both written and verbal, to effectively convey complex concepts to clients and team members.

· Provide leadership and mentorship to junior consultants, defining project standards, and conducting code reviews.

· Ensure quality project delivery and manage project timelines effectively.

· Knowledge and experience with Microsoft Copilot for Sales & Customer Insight (AI) is an asset.

· Knowledge and experience with custom built Copilots (AI) using Copilot Studio or Azure Foundry (Studio) is also an asset.

· Identify assignment conflicts or issues and communicate to engagement partner.

· Develop a thorough understanding of MNP’s services, businesses, and industry.

· Raise awareness of MNP through discussions at community events, including client and company-sponsored functions.

· Network in the local business community and consider business development opportunities.

· Contribute to the development of new ideas and approaches to improve work processes.

· Promote regular attendance, balanced lifestyle, and high standard of team wellness.

Requirements

Skills

· Extensive experience with Microsoft Dynamics 365 Sales and related modules such as Customer Insights and Customer Service.

· Proficiency in configuring and customizing D365 Customer Engagement applications.

· Knowledge and understanding of Sales methodologies is required.

· Strong understanding of data integration and migration processes.

· Proven ability to gather and document functional requirements and perform gap/fit analysis.

· Excellent foundational consulting skills, including analytical know-how, problem-solving, and team participation.

· Experience in delivering software solutions and functional configuration.

· Ability to lead solution design decisions and create comprehensive solution documentation.

· Awareness of scope management and change control processes.

· Strong written and verbal communication skills.

· Experience in delivering end-user training and creating training materials.

· Ability to present complex solutions to stakeholders in a clear and concise manner.

· Relevant certifications in Microsoft Dynamics 365 or related Sales and Customer Engagement are highly desirable.

· A degree in a related field such as Computer Science, Information Technology, Business Administration, or similar.

· 10+ years of experience implementing CRM Model Apps in the private or public sector.

· 3 years of experience implementing Microsoft Sales and Customer Insight.

· Deep knowledge in Software Product Development processes and design, including Waterfall, Agile, and Hybrid.

· A good understanding of Microsoft Co-Pilot and Artificial Intelligence is a plus.

· Proven experience in complex integration of multiple systems.

Educational Qualifications

· Bachelor's in Computer Science, Information Technology, Business Administration, or a related field.