MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
About the Role
As a Solutions Architect within the Strategic Customer Success organisation, you will be the senior technical authority for MoEngage's most complex and high-value customer relationships. You will own the full post-sales technical journey — from pre-go-live solutioning and SDK/API integration through to ongoing campaign architecture, analytics design, and platform evolution.
What You'll Own
Technical Solutioning & Architecture
- Serve as the senior technical voice in strategic customer engagements, designing end-to-end solutions across SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting
- Evaluate and validate the technical feasibility of complex customer use cases, translating business requirements into scalable implementation blueprints
- Guide customers through architectural decisions — from event schema design and identity resolution to multi-channel campaign logic and data export strategies
- Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack, data model, and marketing objectives, then map these to MoEngage's capabilities
Onboarding & Time-to-Value
- Own the technical onboarding experience for strategic accounts end-to-end, driving rapid, high-quality go-lives that set customers up for long-term success
- Partner with Onboarding Managers and CSMs to build detailed, actionable technical delivery plans with clear milestones, dependencies, and success criteria
- Support customers through SDK and API integrations, troubleshooting blockers and providing hands-on guidance to their engineering teams
- Validate campaign and reporting deployments for correctness, completeness, and alignment with stated business goals before go-live
Enablement & Adoption
- Design and deliver tailored technical and product enablement programmes — including onsite workshops, virtual deep-dives, and written playbooks — that empower customer teams to operate MoEngage independently
- Build reusable training frameworks, technical guides, and best-practice documentation that scale across the SA team
- Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
- Act as a trusted advisor to senior customer stakeholders (Head of Product, CTO, VP Marketing), helping them think through platform strategy and roadmap alignment
Cross-functional Impact
- Synthesise patterns from customer implementations and feed structured product feedback to MoEngage's Product and Engineering teams, influencing roadmap prioritisation
- Contribute to the development of the SA practice — defining engagement models, building playbooks, and improving how technical delivery is scoped and executed
- Partner with Sales Engineering during complex commercial cycles when deep post-sales credibility is needed
What We're Looking For
- 8+ years of experience in Solutions Architecture, Technical Consulting, or a senior Implementation/Customer Engineering role — ideally within MarTech, SaaS, or a customer data platform environment
- Strong command of mobile and web SDK integration, REST APIs, event-driven architectures, and customer data modelling
- Experience owning enterprise-scale technical onboardings with multiple internal stakeholders and complex integration requirements
- Demonstrated ability to facilitate technical workshops and drive alignment across engineering, product, and marketing stakeholders on the customer side
- Excellent written and verbal communication — you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
- Comfort operating in ambiguity and navigating large, matrixed customer organisations
- Experience with analytics and reporting design (funnels, cohorts, campaign attribution) is a strong plus
- Prior experience in a marketing automation, CDP, or omnichannel engagement platform is highly advantageous
Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life @MoEngage
Tech @MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.