Software Support Leader
TMES Co.,Ltd. · Sathon, Bangkok ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Experience
- 2+ years
Salary: ฿50,000 – ฿70,000 per month
Job Responsibilities:
1. Support Team Leadership
Lead and mentor support engineers.
Set performance standards and KPIs.
2. Technical Troubleshooting
Resolve escalated technical issues.
Analyse logs and system data to diagnose problems.
Document solutions for knowledge base.
3. Process Improvement
Customer communication.
Optimise support workflows.
Implement best practices for ticket management.
4. Cross-Team Collaboration
Work with Dev team on defect prioritisation.
Provide customer feedback to Product team.
Qualifications:
Education: Bachelor’s degree in Computer Science, IT or related.
5+ years in software support, 2+ years in leadership role.
Hold a Certificate of ITIL, and AWS/Cloud certs.
Retail / Distribution systems experience preferred
Proficient in "SQL / Database Troubleshooting.
Experienced in API/Integration support, Ticketing systems (Jira)
Team motivation and coaching.
Process documentation.
Service-Minded, Detail-Oriented, Solid Problem-Solving and Communication Skills