Software Implementation Specialist

Are you a software implementer, trainer or consultant ready to take your skills into mining and industrial technology? Or an operational professional from the field looking to move into tech? This role was built for both.

Summary:

Obzervr is looking for a Software Implementation Specialist to guide our mining and industrial clients through the transition from paper-based workflows to our Digital Work Management Solution. This is a hands-on, client-facing delivery role – you will be on-site with clients, running training, driving go-lives, and being the trusted face of Obzervr throughout the implementation journey.

A strong technical team handles the platform build behind the scenes. Your focus is the client, the process, and the people.

What you will do:

• Lead on-site client training and go-live support across Australia
• Run discovery and workflow analysis sessions to map client processes onto the platform
• Facilitate UAT and manage issue resolution through to go-live readiness
• Deliver change management support to move clients confidently from paper to digital
• Build trusted relationships at all levels – from frontline workers to operational management
• Create tailored training materials and implementation documentation
• Use AI tools as a working partner to accelerate documentation and training content – with your judgement applied to every output

What we offer:

• A unique role at the intersection of field operations and enterprise technology
• Real career pathways into senior implementation, customer success or product roles
• Access to the latest AI and productivity tools – we actively invest in your development
• Hybrid working after probation – Brisbane office as your home base
• A small, high-trust team where your impact on frontline workers is visible and real

What we are looking for:

Path 1: Software implementers, trainers or consultants with client-facing delivery experience, ready to learn the mining and asset maintenance domain.

Path 2: Operational professionals – supervisors, planners or maintenance leads from mining, rail, ports or similar industries – who know the work on the ground and are ready to move into technology.

Whichever path you come from, you will bring:

• Strong process thinking and the ability to map current-state operations into practical solutions
• Excellent communication and facilitation skills across all organisational levels
• Technical aptitude – comfortable learning new systems and working with data
• Genuine willingness to travel regularly to client sites across Australia
• High personal organisation and the ability to manage multiple engagements at once

Bonus if you also have:

• ERP or EAM system knowledge (Pronto, SAP or similar)
• Change management certification or practical experience (Prosci, APMG)
• Experience with enterprise mobility or field service management platforms

About Obzervr:

Obzervr is a Brisbane-based specialist provider of digital work management solutions for mining and heavy industry organisations. We are experts in digital transformation of mining maintenance. More than a software company, Obzervr is ‘a boots-on-the ground’ technology solution partner. We work closely with clients to bring their asset maintenance strategies to life, streamline maintenance operations and improve overall asset performance through our web-based platform and mobile app, integration, automation and analytics.