Software Engineer ServiceNow

We are currently looking for high performing individuals with experience of Service Now, wanting to be a part of our future journey! Are you the one we’re looking for? We are a small and dedicated team with a high level of independence and responsibility to ensure that we provide stabile operations and enable a great customer experience across segments, countries, brands and infrastructures.

You will have great colleagues, always striving to improve working in a high pace environment, and at the same time have fun. If this sounds like the right challenge for you, don’t hesitate to apply!

About the role

As a member of the IT & Enterprise Service Management team, your role as a Software Engineer ServiceNow means you will have the full responsibility to operate, maintain and develop the ServiceNow on-prem platform and its capabilities, from infrastructure, application, kafka, integrations and other adjacent areas to the platform. The role includes on-call availability for critical incidents during non-business hours. The aim is to:

• Meet Tele2 business needs for highly available, reliable and secure services. This includes developing and enhancing our ServiceNow platform

• Achieve and improve the Service Level Requirements and Incident handling

• Full life-cycle management of solution

• Improve and retain service quality, stability and performance

• Continuously drive automation and improvements coming in from the users and stakeholders of the platform

• Continuously standardize and document capabilities to minimize dependency on individuals

• Ensure support services are delivered with minimal disruption to systems, services, and overall platform operations.

• Manage all Software upgrades, patches and additions of new Software and/or applications to the existing solution including security

To be successful in this role, it’s key to be curious and understand the underlying processes and business needs for improvements to be able to proactively suggest improvements and solutions that are optimal to manage and support over time. This means focusing on ServiceNow capabilities that are out-of-the box for ease of maintenance and stability. Collaboration is key and a solution oriented and forward leaning attitude are an important part that defines our work culture.

What we look for

We believe you have a strong drive and the ability to be self-motivated. You thrive in a fast-paced environment, taking full responsibility for solutions end-to-end. You have prior experience operating, developing and managing a ServiceNow on-premises instance and are well-versed in the prerequisites and operating procedures required.

Your collaborative spirit shines through, making you an excellent team player who contributes effectively to group efforts and connecting with various parts of the organization as well as external parties. You communicate clearly and with ease, setting right expectations and enabling seamless interaction both individually and in group/project settings. Your ability to engage with other people and navigate successfully within diverse teams makes you an asset to any professional environment. You have a passion for enabling improvements and finding new ways to enable them.

Qualifications

• 3–6 years of experience with ServiceNow software development and operations, especially ITSM, FSM, CSM, CMDB, CSDM, and third‑party integrations

• Strong understanding of ServiceNow software developmentas well as principles and best practices for on-prem ServiceNow deployments including patching, upgrades and cloning of environments

• Knowledge from working with end-to-end processes in an IT environment covering multiple dependencies and stakeholders, preferably from larger IT-organizations

• Proved ability to understand complex requirements and turn them into workable items

• Fluent in English

• University degree in IT or a related field

• Relevant certifications in ServiceNow and operations management connected to areas above

A few words from the manager

As a member of the Case Management & IT Inventory team, you will join a group that is on a growth and transformation journey building on the leading ServiceNow platform hosted on-prem. Within the team we have responsibility for key capabilities within Tele2 group covering CMDB, ITSM, asset and lifecycle management, security (SecOps), governance, risk and compliance (IRM). Additional key capabilities include areas of Incident, Problem and Change Management, B2B & B2C Customer Service/Case Management and Field Service Management. We are a part of the Common IT Engineering department within Tele2 IT division. We look forward to having you on board!

Why Tele2

• We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.
• Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.
• At Tele2, we work hard to our commitment to lead in sustainability, which has made us a climate leader in Europe according to Financial Times. Sweden’s most sustainable company and ranked 37th globally by Time Magazine and Statista on their inaugural World’s Most Sustainable Companies list, featuring 500 companies from more than 30 countries. We keep reaching new goals as we are bound to shift to a circular economy.

Interest and applicationWould you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!