Software Engineer-RPA & Automation

Essential Duties and Responsibilities:

• RPA & Automation Development
• Design, develop, test, and deploy RPA bots and automation workflows to support operational and revenue cycle processes (e.g., insurance verification, order processing, task closure, non-billable order handling).
• Build maintainable, resilient automations that interact with web applications, APIs, and enterprise systems.
• Implement error handling, logging, alerting, and retry mechanisms to ensure automation reliability.
• Systems Integration
• Integrate RPA solutions with internal platforms, third-party vendors, and downstream systems using APIs, services, and automation triggers.
• Collaborate with platform teams using tools such as Power Automate, cloud flows, and bot orchestration frameworks, where applicable.
• Process Optimization
• Partner with business, operations, and clinical-adjacent teams to identify automation opportunities and redesign manual processes for efficiency and scalability.
• Translate business process requirements into technical automation designs.
• Monitoring & Support
• Monitor production automations, investigate failures, and perform root-cause analysis.
• Enhance existing bots to accommodate system changes, rule updates, or new compliance requirements.
• Governance, Security & Compliance
• Ensure automations align with HIPAA, security, and internal governance standards.
• Follow best practices for credential management, access controls, auditability, and change management.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• 3+ years of experience as a Software Engineer or Automation Engineer.
• Hands-on experience with RPA platforms (e.g., UiPath, Power Automate Desktop, Automation Anywhere, Blue Prism, or similar).
• Strong programming skills in at least one language (C#, Python, JavaScript, or equivalent).
• Experience working with APIs, JSON, REST services, and system integrations.
• Familiarity with version control systems (Git) and deployment pipelines.
• Strong analytical, problem-solving, and debugging skills.

Preferred Knowledge, Skills and Abilities:

• Experience building automations in healthcare, revenue cycle management, or regulated industries.
• Exposure to Microsoft Power Platform, cloud automation, or hybrid RPA/API designs.
• Experience supporting production automations with SLAs and monitoring.
• Understanding of secure credential storage, secrets management, and role-based access.
• Ability to explain technical automation concepts to non-technical stakeholders.

What Success Looks Like in This Role

· Manual, error-prone workflows are reliably automated and scaled.

· Automations reduce cycle time and operational overhead without introducing risk.

· Bots are stable, observable, and auditable in production.

· Business teams trust automation as a core execution layer.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.