AI-enabled. Human-driven. Shipping smarter every day. Kogan.com is a pioneer of Australian eCommerce. Our vision is to use and build technology to deliver personalised, innovative and fast customer experiences. We are pragmatic in our solutions, scalable in our architecture, strong on quality and not afraid to fail fast. As a team, we are empowered to make change, share our views and build each other’s capability. We see where AI is heading and we are building towards it. We keep testing, learning and embedding new capabilities into our stack where they add value. It supports our engineers to move faster, make better decisions and focus on solving the right problems, increasing their impact.
The software we build, including
is used by millions of customers, so this role has real impact. You will be a key member of a fast paced, independent and ambitious team, working across the full tech stack. We believe in using and building technology to improve the online shopping experience, and we are driven by seeing our software shipped to production every day.
Our software is built primarily in Python and Typescript. That said, we are open to engineers with experience in similar languages. Strong engineers can learn our stack. While the role is full stack, we are equally keen to speak with those who have focused on back end or front end. If you are looking to broaden your experience, this is a strong opportunity to work across two of the fastest growing languages in the industry.What you'll do:
- Own and optimise SQL Server performance across a production ERP environment, including complex queries, stored procedures, views, indexes, and data integrity checks.
- Design, troubleshoot, and improve data access layers using Entity Framework (EF) and C# to support integrations, fixes, and enhancements.
- Investigate and resolve production issues across databases, applications, and integrations, focusing on root-cause analysis and permanent fixes.
- Support and maintain ERP integrations and APIs, including REST-based services and service layers.
- Monitor system health across Windows Server and SQL Server, proactively addressing performance, stability, and security issues.
- Manage database-related operational tasks including backups, restores, upgrades, patching, and capacity planning.
- Work closely with Engineering, Finance, and Operations teams to prioritise issues and ensure reliable system operation.
- Provide second and third-line support, producing clear documentation for incidents, fixes, and repeatable support processes.
- Assist with finance-critical data accuracy requirements, including reconciliations, postings, journals, and inventory updates.
- Contribute to automation and continuous improvement initiatives across support tooling, monitoring, and processes.
Why Kogan.com?
- At Kogan.com, we use AI to build and ship software. It’s part of how we work day to day. Engineers use language models every day through Cursor, Claude and Amp. The whole company has access to Gemini Pro, and PRs are automatically reviewed by Cursor Bugbot.
- Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out & with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
- Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
- You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
- Learning budget of $1000.
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
What you'll need:
- Proficiency using AI assisted development tools to support coding, debugging, testing and technical problem solving.
- Strong SQL Server expertise: writing and optimising complex queries, stored procedures, views, indexing strategies, and performance tuning.
- Hands-on experience with C# in production environments.
- Experience supporting data-heavy or business-critical systems, ideally in ERP, finance, or operations domains.
- Understanding of APIs and system integrations (REST, service layers, middleware).
- Solid Windows Server and system administration fundamentals, including monitoring, patching, backups, and security.
- Proven troubleshooting skills in live environments, including logs, databases, integrations, and distributed systems.
- Ability to manage multiple issues and stakeholders with strong prioritisation and time management skills.
- Clear communicator who can collaborate effectively with technical and non-technical teams.
- Analytical mindset with a focus on continuous improvement, automation, and long-term solutions over quick fixes.