Software Engineer - Conversational AI

As leaders in Automated Intelligent Conversations for over 20 years, Convai has developed and delivered natural language speech recognition and voice biometric solutions to a number of household names across New Zealand and Australia.

Now is a great time to join as we expand our team to meet the growth in local and overseas markets. We operate a highly supportive, collaborative, and explicitly "no-blame" engineering culture where we learn from our mistakes and tackle complex problems together. As part of our highly innovative team, you will ensure our industry-leading products are guaranteed to deliver customer success.

What You’ll Do:

• Technical Leadership: Provide technical leadership and ownership over assigned product features.

• End-to-End Delivery: Manage project requirements identification, analysis, design, and documentation.

• Cutting-Edge Integration: Work on AI Prompt Engineering and integrate with LLMs using Model-as-a-Service APIs.

• Software Implementation: Handle the full lifecycle including build, test, integration, deployment, and performance analysis.

• Navigate Architecture: Come to grips with our existing codebase and help us modernize and productionise features in a fast-paced environment.

What You Bring:

• A Bachelor’s Degree in Computer Science, Engineering, Telecommunications, or a similar discipline.

• 5+ years of experience working in a disciplined software development/engineering environment.

• Deep mental acuity and lateral thinking—the ability to think outside the box when faced with a "fish out of water" technical problem.

• In-depth knowledge of the Application lifecycle and a pragmatic mindset that isn't afraid to reach out to the team and ask good questions.

• Strong communication skills with the ability to convey technical complexities to both internal teams and external customers.

Technologies We Use:

• AI, ASR, NLU, TTS, IVR, Chatbots

• JavaScript/TypeScript, Node.JS, React

• AWS technologies: Lambda, DynamoDB, S3

• Jira, Git

Desirable Extras:

• The ability to adapt to changing priorities, work under pressure, and thrive in a fast-paced, dynamic environment.

Location:

This role is remote-first and home-based. You will be required to come into the office for team meeting days, so being based in or around Auckland is highly preferred.

About Probe Group:

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we’ve stayed true to this ethos. At Probe, expect to think differently, challenge the norm, and find your purpose.