Software Engineer

The Software Engineer is responsible for building and supporting enterprise integration solutions that connect Epic with internal and external systems. This role combines hands-on software engineering, contribution software architecture, and operational ownership to ensure the delivery of reliable, secure, and scalable healthcare technology solutions.

What this role exists to do

· Design, develop, enhance, deploy, and support Epic integrations and related applications.

· Contribute to the technical design and architectural decisions that promote scalability, reliability, and maintainability.

· Partner with Epic Analysts, Product Owners, QA, and Operations teams to deliver business and clinical solutions.

· Drive operational excellence through production support, incident management, root cause analysis, and continuous improvement.

Who it impacts

· Clinical and operational teams that depend on Epic-enabled workflows.

· Patients and providers who rely on accurate and timely data exchange.

· Internal business stakeholders and external partners connected through integrations.

· Engineering, QA, Operations, and Product teams through technical leadership and collaboration.

What success looks like

· Critical Epic integrations operate reliably, securely, and at scale with minimal production issues.

· High-quality solutions are delivered on time and aligned with business and clinical needs.

· Production incidents are resolved efficiently, with root causes identified and preventative measures implemented.

· Engineering standards, code quality, and system maintainability continuously improve.

· Integration platforms support organizational growth while maintaining compliance, performance, and operational stability.

KEY RESPONSIBILITIES

Software Development & Delivery

· Design, develop, test, deploy, and maintain applications and integration solutions that support Epic and LIMS platforms.

· Contribute to the implementation of new features and enhancements aligned with business and clinical objectives.

· Participate in code reviews and enforce software engineering best practices, coding standards, and security guidelines.

· Support production deployments and release activities.

Solution Architecture

· Contribute to application architecture and technical design decisions.

· Help evaluate technologies, frameworks, and approaches to improve development productivity and solution quality.

Production Support & Incident Management

· Serve as a Tier-2 support resource for production applications and integrations.

· Troubleshoot complex technical issues; analyze logs, data flows, and application behavior to identify root causes.

· Resolve incidents, implement corrective actions, and document findings.

· Participate in root cause analyses and drive permanent solutions to reduce recurring issues.

· Monitor application health and proactively identify opportunities for stability and performance improvements.

Collaboration & Stakeholder Engagement

· Partner with Epic Analysts, Product Owners, QA Engineers, and business stakeholders to gather requirements and deliver effective solutions.

· Participate in sprint planning, backlog refinement, estimations, and release planning.

· Collaborate across teams to ensure successful delivery of integration initiatives and production support activities.

Documentation & Process Excellence

· Create and maintain technical documentation, system architecture diagrams, build and deployment guides, SOPs, workflows, and support knowledge articles.

· Ensure Jira tickets are properly maintained with accurate statuses, implementation notes, root cause analyses, deployment evidence, and supporting documentation.

QUALIFICATIONS

Education

· Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field required.

· Equivalent combination of education and professional experience will be considered.

Experience & Technical Skills

· 2+ years of software development experience with demonstrated success in designing and delivering enterprise applications.

· Strong expertise in:

o C#

o .NET Framework / .NET Core

· Experience building and supporting:

o RESTful APIs

o SQL Server and relational database design

o Entity Framework Core

o Data model design and scaffolding

o MongoDB or other NoSQL databases

· Strong understanding of software development lifecycle (SDLC), Agile methodologies, and DevOps practices.

· Experience developing scalable, maintainable solutions using established architectural patterns and design principles.

· Proficiency with source control systems, CI/CD pipelines, and modern software development tools.

· Strong analytical, problem-solving, debugging, and troubleshooting skills.

· Excellent written and verbal communication skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.

· Experience with Epic integrations, HL7/FHIR, and Mirth Connect strongly preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· Location: Remote

· Frequent use of a computer, keyboard, and other standard office equipment.

· Ability to communicate effectively verbally and in writing.

· Travel Requirements: occasional travel to the office (approximately once per quarter) for team meetings, training, or company events.

Note to Recruiters:

We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Baylor Genetics ("Agreement"). Any resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics' authorized signatory will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees.

EEO Statement:

Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.