Software Engineer – Application Technology (ServiceNow - CMDB)

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.

The Opportunity

We are looking for a dedicated ServiceNow Developer with a strong emphasis on CMDB and Discovery to help us implement, improve, and ensure the operational stability of our Configuration Management Database and associated discovery/integration procedures. The ideal candidate will have practical experience setting up ServiceNow Discovery, handling CI data, and conforming to the Common Service Data Model (CSDM) to guarantee reliable, accurate, and useful data on the platform.

Responsibilities:

• Performing day-to-day administration and maintenance of the ServiceNow platform, with a focus on supporting CMDB and Discovery activities

• Identifying and resolving discrepancies or issues related to CMDB data, integration errors, and CI relationships

• Developing reports, dashboards, and KPIs to monitor CMDB health and provide insights for decision-making

• Conducting regular audits, reconciliation activities, and data integrity checks to maintain a healthy CMDB

• Integrating with external data sources using Integration Hub, REST/SOAP APIs, or importing sets to enrich CI data

• Collaborating with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs

Requirements:

• A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field

• 2+ years of hands-on ServiceNow development experience, including CMDB and Discovery

• Experience deploying and managing MID Servers, credentials, and discovery probes/patterns

• Experience troubleshooting discovery errors and CI population issues using logs, probes, sensors, and patterns

• A solid understanding of ITIL principles, especially Configuration Management, and experience applying them in an enterprise CMDB environment

• Proficiency in designing CI relationships, dependency mappings, and data normalization strategies

• Excellent problem-solving and analytical skills with strong attention to detail

• Strong verbal and written communication skills, with the ability to work collaboratively across teams

Benefits:

• US dollar-linked compensation

• Performance-based annual bonus

• Performance rewards and recognition

• Agile Benefits - special allowances for Health, Wellness & Academic purposes

• Paid birthday leave

• Team engagement allowance

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws

• Overseas travel opportunities and exposure to client environments

• Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer