We are lookingfor an Application Support Engineer who are responsible to supportsoftware applications, troubleshoot the production issues reported by end users,and resolve the application incidents during agreed SLA time frame.
Hands-on experience in Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP)and shell scripting. Basic understanding of application and web server such as Apache Tomcat, WAMP and IBM Websphere, etc. would be required.
The engineer will be able to work independently with minimal supervising.
Must be able work in shifts to provide 24/7 support onsite.
Responsibilities
- Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
- Involve in implementation of application enhancements as and when require.
- Communicate with end users, customer’s IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
- Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
- Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
- Document and track incidents and provide regular progress updates.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
- Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
- Update project documentation in accordance to company QMS processes.
Requirements
- Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
- Hands-on experience with Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
- Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
- Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
- Proven experience in application support and user query management (L1/L2).
- Strong problem-solving skills with a commitment to a zero-defect mindset.
- Must be team player with fast learning skill.