Software Engineer AI Forward Deployed

You will build internal and external AI agents for large customers. You will identify user pain points, scope product requirements, and deliver solutions end to end. You will work directly with customers and collaborate with Sales, Solutions, Customer Success, and Account Management to resolve blockers, activate customers, and expand value. You will develop domain expertise in a core product area and help prioritize custom solutions versus broader initiatives.

Responsibilities

• Deliver end-to-end software solutions for large customers
• Understand user pain points and scope product specifications
• Build internal and external agents that resolve customer blockers and enable agentic user experiences
• Collaborate with Sales, Solutions, Customer Success, and Account Management to close deals, activate customers, and expand value
• Drive the product engineering roadmap through the embedding model
• Develop domain expertise and prioritize custom solutions versus broader initiatives

Requirements

• 2+ years of software engineering experience preferred
• Extensive experience building with and for agents
• Track record of shipping high-quality products at scale
• Comfort and excitement with customer-facing work
• Desire to work in a fast-paced environment and continuously grow

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental, and vision insurance coverage for employees in the United States, with partial dependent coverage
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA up to $10,000 per year
• Paid parental leave
• Pet insurance
• In-office meals, snacks, and drinks
• Relocation support to New York City or San Francisco as needed
• Group medical, dental, and vision coverage in Canada
• Life, AD&D, and disability coverage in Canada
• Fertility drug coverage in Canada
• Group Retirement Plan with employer match in Canada
• Employee Assistance Program and virtual care in Canada
• Private medical insurance in the United Kingdom
• Virtual GP and at-home care in the United Kingdom
• Workplace pension in the United Kingdom