Software Engineer 2

Overview

The Windows Ecosystem and Customer Engagements (WECE) team works across the Windows ecosystem to enable partners and customers to successfully build, deploy, and scale solutions on Microsoft platforms. WECE partners closely with product teams, engineering teams, and the broader ecosystem to remove friction, accelerate readiness, and drive meaningful customer and partner outcomes. Within WECE, we are building scalable, AI-powered enablement experiences that help Microsoft's hardware partners self-serve, onboard, troubleshoot, and succeed across Microsoft technologies.

As a Software Engineer in WECE, you will help build and operate an AI-powered enablement platform that gives Microsoft's hardware partners self-service access to onboarding guidance, technical knowledge, and troubleshooting support across Microsoft technologies. You will collaborate with engineering, product, design, and partner-facing teams to deliver secure, reliable, observable, and accessible capabilities end to end across React web experiences, Python and .NET services, data ingestion and retrieval pipelines, AI agents and tools, and Azure infrastructure, enabling grounded answers with references from trusted public and internal content. This opportunity will allow you to deepen your full-stack and cloud engineering expertise, develop practical experience with generative AI and retrieval-augmented generation, and grow your ability to own services from design through production operations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Work with product managers, designers, engineers, and partner-facing stakeholders to define user requirements and success criteria for a set of features.
• Contribute to architecture, API contracts, dependency identification, and design documents for product areas with limited oversight.
• Design and implement secure, accessible, and maintainable capabilities across React and TypeScript frontends, Python or .NET backend services, data ingestion workflows, and Azure infrastructure.
• Break down larger initiatives into well-scoped work items, provide estimates, identify risks, and deliver incremental value through code reviews and automated testing.
• Build and evolve AI-powered experiences using responsible engineering practices, including retrieval-augmented generation, grounding, evaluation, and protection of customer and partner data.
• Serve as a Designated Responsible Individual (DRI) in an on-call rotation, using telemetry to identify service degradation or interruptions and coordinating approved restoration for routine incidents.
• Invest in engineering skills and operational practices that improve the availability, reliability, security, efficiency, observability, and performance of products at scale.

Qualifications

Required/Minimum Qualifications:

#W+DJOBS

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.