Software Development

我们正在寻找优秀的AI Agent研发工程师加入Zoom下一代智能协作平台开发团队。团队致力于构建多模态AI Agent开发框架与智能协作系统，深度集成于Zoom Workplace生态，通过智能体技术重构会议调度、智能助手、客户服务、跨团队协作等场景体验。您将与全球顶尖工程师协作，参与前沿Agent架构设计与复杂系统攻坚，共同定义AI驱动的未来工作方式。团队技术氛围浓厚，鼓励技术创新与开源贡献。

岗位职责：

•多智能体协同框架研发： 构建具备任务推理、规划与执行能力的自主代理系统，设计并实现多Agent协作机制，保障复杂环境下的可靠协调与高效决策。

•Agent核心能力构建： 负责智能助手、智能客服等场景的技术攻关，设计可解释的Agent行为决策机制，优化推理链路与响应质量。

•LLM技术应用与优化： 基于主流LLM技术栈进行模型微调、推理优化及评估，提升Agent在实际业务场景中的准确性和稳定性。

•系统集成与落地： 协同产品、算法、工程团队完成系统集成，推动AI能力在Zoom生态中的创新落地，确保技术方案的可扩展性和工程化质量。

•技术创新与沉淀： 跟踪前沿AI Agent技术发展，探索新的推理框架与协作模式，输出技术文档与最佳实践，推动团队技术能力提升。

任职要求：

•硕士及以上学历，计算机、人工智能或相关专业，2年以上NLP/LLM/Agent研发经验（优秀应届博士生可放宽）。

•精通Transformer架构及主流LLM技术栈（如LangChain、LlamaIndex、AutoGen等），熟悉LLM微调、推理优化及评估方法论。

•具备多智能体系统开发经验，掌握ReAct、CoT、ToT等推理框架，理解Agent规划与执行机制。

•扎实的机器学习基础，熟悉知识图谱构建、RAG检索策略优化及Agent行为建模技术。

•具备良好的编程能力，熟练使用Python，熟悉常用深度学习框架（PyTorch/TensorFlow）。

•具备良好的沟通协作能力和团队合作精神，能够与跨职能团队高效配合。

•具备基本英语沟通能力（重点在读、写能力），能够阅读英文技术文档和参与英文邮件沟通。

加分项：

•在ACL/EMNLP/AAAI/NeurIPS等顶会发表过LLM/Agent相关论文或拥有相关专利。

•有智能助手、智能客服、对话系统等产品的实际落地经验。

•具有复杂多Agent系统的架构设计与工程实践经验。

•熟悉强化学习（RLHF/PPO等）在Agent行为训练中的应用。

•有开源项目贡献经验或活跃的技术社区参与经历。

•具备批判性思维，乐于接触和学习新鲜事物；有热情，有大局观，有担当。

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

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