Software Development Lead - R01567293

Job requirements

• Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
• Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
• Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
• Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
• Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
• Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
• Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability

• Salesforce Service Cloud Case Management
• Salesforce Service Cloud Digital Engagement
• Salesforce Service Cloud Field Service
• Salesforce Service Cloud Self Service configuration
• Apex programming
• Lightning Web Components (LWC)
• Salesforce Flows
• Platform Events
• Salesforce DX

• Advanced Salesforce integrations using REST and SOAP APIs
• Portal UI/UX optimization for high user adoption
• CI/CD pipelines for Salesforce deployments
• Experience with data migration tools and strategies in Salesforce

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer I