Enterprise Software Packaging & Endpoint Management Engineer (Software Developer IV)
Location: Fairmont, WV, On-Site Required
The AEGIS contract has an immediate need for a Software Developer IV at NASA's Katherine Johnson IV&V in Fairmont, WV.
Primary Responsibilities
Software Packaging and Deployment
- Support and maintain over 100+ software applications deployed on IV&V workstations and VDI.
- Create, modify, and optimize MSI packages and MST transforms from vendor setups or legacy installations.
- Convert standard .exe setups or legacy installations into clean, silent-install MSI packages using capture tools such as Repackager.
- Develop custom actions using PowerShell and VBScript to handle complex configurations and registry adjustments during installation.
- Debug installation errors, analyze log files, resolve file/registry conflicts, and test packages on clean virtual machines.
- Edit and validate MSI databases at the table level using tools like AdminStudio to eliminate Internal Consistency Errors (ICEs).
KACE SMA Administration
- Oversee the day-to-day operations, updates, and maintenance of the virtual and physical KACE SMA appliances.
- Manage the deployment, troubleshooting, and lifecycle of the KACE Agent across IV&V network-connected devices.
- Package, test, and remotely deploy applications and scripts (KScripts, PowerShell, VBScript, or Shell); design execution logic involving "Verify" and "Remediation" parameters to automatically resolve endpoint compliance issues.
- Implement discovery scans to inventory all hardware, network peripherals, and software assets; leverage the software catalog to track application usage, reconcile software licenses, and generate compliance audits.
- Build and manage Smart Labels using advanced filtering and LDAP queries to target specific user groups, offices, or device types for updates.
- Design custom SQL and wizard-generated reports to present hardware lifecycles, patch levels, and software compliance metrics.
- Configure, maintain, and optimize the built-in KACE Service Desk ticketing workflows, queues, and knowledge bases.
BigFix Administration
- Maintain the BigFix architecture, including core servers, relays, and database components.
- Monitor system health and optimize relay hierarchies for efficient bandwidth utilization.
- Troubleshoot agent connectivity and promptly resolve deployment failures.
- Develop and test Fixlets and tasks for custom software deployments.
- Manage third-party application updates to minimize security vulnerabilities.
- Generate comprehensive compliance reports for leadership and audit teams.
SharePoint and Workflow Administration
- Manage the IT Services SharePoint site, document libraries, lists, metadata columns, and unique item-level permissions.
- Manage Power Automate workflows for internal IT processes.
- Connect SharePoint and Power Automate with Power Apps and external REST APIs.
- Monitor flow run histories and resolve integration errors.
Compliance and Reporting
- Monitor NASA Security Operations Center (SOC) Mitigation Action Requirement (MAR) announcements and mitigate vulnerabilities as mandated by the Agency.
- Perform daily system and patch compliance checks to ensure IV&V systems are up to date on critical security patches.
- Attend bi-weekly CSET BigFix meetings to stay briefed on upcoming changes.
Basic Qualifications
- Bachelors Degree
- 12 years experience
- 5+ years of dedicated experience in Windows application packaging and software distribution.
- Proficiency with Flexera AdminStudio.
- 3+ Experience of PowerShell and VBScript.
- 3+ years of experience in web application development and maintenance.
- 3+ years of experience creating and maintaining Power Automate workflows.
- Deep administrative understanding of Windows Server/Client platforms, Active Directory/GPOs, and core network configurations (DHCP, DNS, TCP/IP).
- Highly proficient in writing scripts using PowerShell, VBScript, or Bash to support custom KScripts within KACE.
- 3+ years of direct, hands-on administration experience working within the Quest KACE SMA (K1000) Administrator Console, alongside experience in BigFix administration.
- Strong analytical problem-solving skills, excellent cross-departmental communication, and a disciplined approach to Change Management.
- Proficient in writing custom Relevance queries for targeting and filtering.
- Experienced in creating BigFix Action Scripts for automation and configuration.
- Basic knowledge of MS SQL Server administration related to BigFix.
- Proven ability to manage and prioritize individual and team workloads independently.
- Ability to effectively communicate and collaborate across all organizational levels.
- Excellent customer service, oral communication, and written communication skills.
Preferred Qualifications
- Advanced expertise utilizing AdminStudio for complex application packaging.
- Hands-on experience optimizing Quest KACE SMA and HCL BigFix environments at an enterprise level.
- Proven track record of troubleshooting intricate application errors within legacy and modern Windows environments.
- Hands-on experience configuring SharePoint Online and Microsoft Power Automate
- Excellent technical documentation skills.