Social Media Marketing & Community Support Specialist
Teamficient ·
- Work mode
- Remote
- Employment
- Full time
- Category
- Marketing
- Experience
- 2+ years
Teamficient ·
This is a remote position.
Client: TeamFicient Client (Reef-Safer Sunscreen & Eco-Skincare Brand)
Position: Social Media Marketing & Community Support Specialist
Employment Type: Full-Time / Remote
Salary Range: $1000 - $1200
Work Schedule: TBD
Reports To: Marketing Director
About the Client
Teamficient has a client that manufactures high-performance, ecocompatible mineral sunscreens, skincare, and water-sports gear designed to protect people without harming marine ecosystems or coral reefs. Scientifically tested, EWG-verified, and EcoVadis Gold-certified, their mission is to empower water lovers, divers, travelers, and eco-conscious families to adventure responsibly while advocating for ocean health.
Role Overview
We are seeking an energetic, eco-passionate Social Media Marketing & Community Support Specialist to manage the client’s online presence and act as the voice of the brand. In this hybrid role, you will be responsible for creating engaging short-form content, running day-to-day social channels (Instagram, TikTok, Facebook, YouTube), fostering relationships with a community of divers and ocean advocates, and providing attentive customer support across social DMs and public channels.
Key Responsibilities
1. Social Media Management & Content Creation
Plan, schedule, and execute a consistent weekly social media content calendar aligning with brand campaigns, product launches, and ocean conservation awareness days.
Produce native, high-converting short-form video content (TikToks, Reels, YouTube Shorts) highlighting product benefits, reef-safer science, dive trip packing, and eco-tips.
Collaborate with brand ambassadors, influencers, and non-profit partners to amplify user-generated content (UGC) and joint ocean advocacy campaigns.
Monitor channel analytics (engagement, reach, click-through rates) and present actionable insights to continuously optimize social strategy.
2. Community Engagement & Social Customer Support
Act as the primary, friendly point of contact across social platforms—responding promptly to comments, direct messages, tags, and reviews.
Answer customer inquiries regarding product application (e.g., mineral sunscreen tips, skin tone blending), shipping, order support, and ingredient transparency.
Proactively join relevant ocean conservation, diving, and eco-lifestyle conversations across social platforms to boost brand visibility.
Escalate complex customer service issues to internal support/e-commerce teams to ensure seamless problem resolution.
3. Advocacy & Growth
Educate followers on the science behind "reef-safer" products vs. traditional chemical sunscreens in an approachable, engaging tone.
Assist in managing brand giveaways, ambassador challenges, and trade show/event coverage (e.g., dive expos, eco-festivals).
Candidate Qualifications
Experience & Skills
Experience: 2+ years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand.
Content Creation Skills: Proficiency with short-form video editing tools (CapCut, Canva, Adobe Express, or Premiere Pro) and a strong eye for visual storytelling.
Communication: Exceptional written and verbal communication skills; ability to convey complex science (e.g., mineral vs. chemical UV filters) in clear, friendly terms.
Customer Support Mindset: Empathetic, solution-oriented approach to resolving customer concerns in public and private message channels.
Tools Knowledge: Experience with social media management software (e.g., Later, Sprout Social, Buffer) and ecommerce helpdesk tools (Gorgias, Zendesk, or Shopify).
Mindset & Values
Deep passion for ocean conservation, outdoor/water activities (diving, snorkeling, surfing, paddling), or sustainable living.
Self-starter with high initiative, capable of working independently in a remote environment while keeping teams aligned.
Compensation & Benefits
Competitive base salary commensurate with experience.
Generous employee discounts on products.
Flexible/remote work schedule.
Opportunity to contribute directly to ocean conservation initiatives and partner programs.