SOC Analyst

· Comprehensive training as an entry-level backup SOC analyst (including career path and certifications)

· Provide entry-level backup SOC duties for the monitoring and notification of Helix Security customers IT infrastructure which includes servers, network, databases and applications, and any other IT component

· Shadow other SOC analysts to assist with performing back-up duties should the need arise

· This position will float to cover various work schedules and perform monitoring duties when there are shift staffing shortages

· Assist Team Leads with reporting, projects, administrative work as needed

· Review SOC Analyst ticket queue, review tickets, closure or reassignment as needed

· Assist in creating/reviewing/modifying documentation as needed, to include any process or procedure and thus ensure it’s up to date and standard

· Update the Whiteboard or any relevant POC information

· Maintenance and responsibility of the mailbox – put in outage tickets, ensure there are no emails to triage or vulnerability manager’s to call back on

· Change management calendar updates/closures

· Monthly SOC Reports

· Answer SOC incoming phone calls and triaging phone calls that are not related to monitoring

· Create daily Shift Handoff notes and summary and send to all shifts

· SOC White Board daily/weekly updates.

· Printing out copies of monthly on-call lists/information and posting in SOC

· Ordering SOC supplies

· Other duties as assigned by Team Leads and/or Operations Manager.

CORE COMPETENCIES:

· Drive innovation by analyzing and interpreting data to test and inform a new initiative or approach

· Accountable for the successful completion of multiple, individual projects simultaneously

· Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences

· Manage change and demonstrate adaptability by embracing change and adjusting priorities or processes and approach as needs dictate

· Take responsibility for successes and failures related to individual and team-based project work assignments; actively presents suggestions for the solution, if objectives are not met

REQUIRED QUALIFICATIONS:

· High school diploma/Degree

· 2+ years of experience in computer support

· Excellent oral and written communications both in English and French

· Strong computer skills including Microsoft Office Suite experience

· Demonstrated understanding of TCP/IP networking

· Must be able to show a certificate of character provided by the government of Mauritius authorities

· Must be capable of passing a basic background investigation

· Ability to successfully handle multiple priorities simultaneously is required

· IT/Customer service experience in a helpdesk environment with strict SLA requirements

· Experience in ticketing and monitoring systems

· Experience working with ITSM/IT ticketing systems

· Capable of meeting and exceeding Service Level Agreements (SLAs) as required per customer requirements

· Microsoft Word, Excel, Outlook (email) Visio & PowerPoint required

· Flexibility agility to support a 24-hour a day/365 days/year operation

PREFERRED QUALIFICATIONS:

· Associates Degree in Computer Information Systems

· CompTIA Network + Certification

· CompTIA Security + Certification

· Certified Ethical Hacker Certification

· Certified SOC Analyst Certification

· Others IT security qualifications by recognized bodies