Snr Data Center IT Support Technician

Overview

As a Microsoft Senior IT Support Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. You will also provide IT hardware support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V) and maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills whilst providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. This role is based 100% onsite at one of our Data Centers in Sydney's North West.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Build strong working relationships with people working within the Data Center and at multiple Data Center sites.
• Ensure IT devices are in a “healthy” state, meeting Security’s compliance standard.
• Receive confidential information to perform BIOS setting changes.
• Manage inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Provide guidance to users for common repair issues and escalating issues experienced by users.
• Perform Return Merchandise Authorization (RMA's) for equipment damaged within the first 30 days of receipt.
• Provide IT support when needed. Responsibilities include: performing power cycles, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, working through resolution of user account issues, and troubleshooting using standard Data Center processes.
• Support the deployment of on-site Data Center physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when required.
• Embody our culture and values.

Qualifications

Required Qualifications:

• High School Diploma, TAFE or equivalent
• At least 3+ yrs industry work experience supporting IT equipment or related hardware technology (networks, routers, switches, AV equipment, Operating Systems, hardware inventory, cable installations, hardware rack / stack installations, testing, and troubleshooting using standard Data Center processes)

Background Check Requirements:

Ability to meet Microsoft, customer and/or Government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Australian Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements which includes verification of an Australian Passport.
• NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Whilst not required, we also look for the following Preferred Qualifications:

• Technical College Degree, or TAFE Diploma in Computer Science, Telecommunications, or equivalent industry work experience
• Applicable Certifications: CompTIA, Microsoft, Network Certifications
• Perform and execute safety programs and policies, and compliance knowledge.
• No Shiftwork required in this role (8-5pm working hours) but may require overtime from time to time as and when required.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.