SMB Deployment Project Manager (I)

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

TITLE: Project Manager

LOCATION: Belgrade, Serbia on-site

Grade: 9

Position Summary & Key Areas of Responsibility

Project Manager is responsible for the successful implementation of NCRV Point of Sale solutions for small to medium sized customers, including setting customer expectations, scheduling project milestones, reacting to and communicating changes in project plan and communicating customer needs across multiple teams.

• This position is a member of the team responsible for understanding customer needs and delivering a complete Aloha system that meets or exceeds customer expectations.
• Project Manager is responsible for managing multiple single site projects as well as managing multi-unit implementations.
• Project Manager is responsible for very complex projects. Complexity is defined by project scope (number of modules, uniqueness of site, site count for a single project) and level of risk. An example of a very complex project is implementation of multi-unit customer with the full Aloha suite of modules. Managing a project from start to finish includes the following:
  • Manage the project from project assignment to project completion and handoff
  • Attend Sales to Project handoff
  • Schedule and lead customer Discovery meeting
  • Translate and communicate customer needs to deliver a complete Aloha solution
  • Document and communicate project milestones internally and with the customer
  • Ensure project tasks are meeting expected timelines
  • Update all task time in Project Management software
  • Lead post-install follow up meetings and ensure customer satisfaction
• Document business process and requirements
• Track all project tasks in Project Management software
• Work with internal organizations to ensure project delivers on time
• Apply principled practices and high standards of professionalism to projects and assignments
• Develop working knowledge of industry practices and standards
• Source and review documentation as needed
• Independent learning
• This is a customer facing position that requires a diplomatic approach to balance customer needs with NCRV process

Basic Qualifications:

• Previous experience in the restaurant industry
• Previous experience with Point of Sale software. Previous Aloha Point of Sale experience a plus
• Previous Project Management experience a plus
• Excellent English communication skills, ability to effectively communicate across multiple teams
• Experience with MS Office tools such as Excel, Word, and PowerPoint
• Process driven and task oriented
• Self-starter, detail oriented, organization skills a must
• Ability to multi-task

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”