SL2564 - SRE & Service Delivery Lead

Role Overview

We are looking for an experienced SRE & Service Delivery Lead to lead Site Reliability Engineering and production support operations for business-critical applications.

You will be responsible for ensuring system reliability, availability, and performance while leading incident response, service improvements, and a team of SRE and Production Support Engineers.

Key Responsibilities

• Lead SRE and production support activities across business-critical applications.
• Manage and mentor a team of SREs and Production Support Engineers.
• Lead major incident response, troubleshooting, root cause analysis, and service recovery.
• Monitor system availability, performance, and overall production health against defined SLAs/SLOs.
• Drive continuous improvements in reliability, operational efficiency, automation, and support processes.
• Manage performance monitoring, system health checks, and disaster recovery readiness.
• Develop and maintain operational runbooks, SOPs, and incident documentation.
• Work closely with Engineering, Infrastructure, Operations, Delivery, and Incident Management teams.
• Provide timely updates to management and stakeholders during major incidents.
• Support hybrid environments across AWS, Azure, Oracle Cloud Infrastructure (OCI), on-premises infrastructure, and SaaS platforms.

Requirements

• Minimum 5 years of experience in SRE, Service Delivery, Production Support, or a similar leadership role.
• Minimum 5 years of experience working with cloud environments.
• Strong experience in incident management, production support, system reliability, and service improvement.
• Hands-on knowledge of observability and monitoring tools/practices.
• Experience driving support optimization, automation, and operational improvements.
• Technical understanding of application technologies such as Java, COBOL, and modern front-end technologies.
• Strong leadership, stakeholder management, communication, and problem-solving skills.
• Comfortable managing complex, business-critical production environments.
• Financial Services experience is preferred, particularly within Insurance.
• Bachelor's degree in Computer Science, IT, or a related discipline is preferred.