Job Title: Site Reliability Engineering (SRE) Lead
Location: Hyderabad / Mumbai
Employment Type: Full-Time
About SID Global Solutions
SID Global Solutions (SIDGS) is a leading Digital
Engineering and Technology Services company specializing in Cloud, API
Management, DevOps, Platform Engineering, Kubernetes, Microservices, and
Digital Transformation. We are looking for an experienced Site Reliability
Engineering (SRE) Lead to drive platform reliability, operational
excellence, and production stability for mission-critical enterprise
applications.
Job Summary
We are seeking a highly skilled SRE Lead with strong
expertise in cloud infrastructure, Kubernetes, API Management, and production
operations. The ideal candidate will be responsible for ensuring the
availability, scalability, performance, and reliability of enterprise
applications while leading incident management, observability, and automation
initiatives.
In this role, you will work closely with Development,
DevOps, Infrastructure, Platform Engineering, and Application Support teams to
maintain highly available production environments, reduce operational risks,
and improve service reliability through automation and proactive monitoring.
Key Responsibilities
Reliability Engineering
- Define
and implement Service Level Indicators (SLIs), Service Level Objectives
(SLOs), and Error Budgets to improve platform reliability.
- Review
application architecture and infrastructure designs to ensure scalability,
resilience, and high availability.
- Drive
reliability improvements across cloud-native applications and distributed
systems.
- Identify
opportunities to eliminate operational bottlenecks through automation and
process improvements.
Incident & Production Management
- Lead
Major Incident Management (P1/P2) activities and act as the primary
technical escalation point for critical production issues.
- Coordinate
with cross-functional teams to restore services within defined SLAs.
- Conduct
Root Cause Analysis (RCA) and drive preventive and corrective actions to
reduce recurring incidents.
- Participate
in Change Management and Release activities to ensure production
stability.
- Prepare
incident reports and communicate status updates to business and technology
stakeholders.
Automation & Platform Engineering
- Develop
automation scripts and self-healing solutions to improve operational
efficiency.
- Build
reusable operational runbooks and standard operating procedures.
- Automate
routine operational tasks using Python, Bash, or similar scripting
languages.
- Support
Infrastructure as Code (IaC) initiatives and CI/CD pipeline improvements.
Monitoring & Observability
- Design
and maintain enterprise monitoring and alerting solutions.
- Create
dashboards and alerts to proactively monitor application health,
infrastructure, APIs, and Kubernetes environments.
- Analyze
performance trends and recommend improvements for system stability and
capacity planning.
- Ensure
effective monitoring coverage across production environments.
API & Kubernetes Administration
- Manage
and troubleshoot Google Apigee API Gateway configurations, policies, and
traffic routing.
- Monitor
Kubernetes clusters, workloads, namespaces, ingress controllers, and
container health.
- Optimize
application performance and resource utilization within Kubernetes
environments.
- Support
production deployments and post-release validation activities.
Leadership & Collaboration
- Mentor
SRE, DevOps, and Production Support engineers.
- Establish
operational best practices, troubleshooting guidelines, and technical
documentation.
- Collaborate
with Development, QA, Infrastructure, Security, and Business teams to
improve platform reliability.
- Drive
a culture of continuous improvement, automation, and operational
excellence.
Required Technical Skills
- Strong
experience with Google Cloud Platform (GCP).
- Hands-on
expertise in Google Apigee API Management.
- Experience
managing production Kubernetes (K8s) environments.
- Good
understanding of NGINX, reverse proxy, and load balancing concepts.
- Strong
knowledge of Linux/Unix Administration.
- Experience
with Python, Bash, or Go scripting.
- Familiarity
with CI/CD pipelines, Git, and Jenkins.
- Understanding
of Infrastructure as Code (Terraform or equivalent is preferred).
Monitoring & Observability Tools
Experience with one or more of the following:
- Datadog
- Dynatrace
- Prometheus
- Grafana
- Splunk
- ELK
Stack
- AppDynamics
Required Qualifications
- 7–10
years of experience in Site Reliability Engineering (SRE), DevOps,
Platform Engineering, or Production Support.
- Strong
experience supporting enterprise production environments.
- Hands-on
experience with Kubernetes, GCP, and Google Apigee.
- Good
understanding of distributed systems, microservices architecture, and
cloud-native applications.
- Experience
in Incident, Problem, Change, and Release Management.
- Ability
to troubleshoot complex production issues and coordinate cross-functional
teams during critical incidents.
Preferred Qualifications
- Experience
in Banking, Financial Services, or other enterprise environments.
- ITIL
Foundation certification.
- Google
Cloud Professional Certification.
- Kubernetes
Certification (CKA/CKAD) is an added advantage.
- Experience
with Service Mesh technologies such as Istio is preferred.