Role Summary
The SVP, Site Reliability Engineering (SRE), will lead and oversee the
24/7 infrastructure operations and reliability engineering function
across critical platforms including
Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments. This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.
Key Responsibilities
Leadership & Governance
- Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions
- Define and execute the SRE strategy aligned to enterprise technology and business priorities
- Establish strong governance across incident, problem, change, release, and capacity management
- Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets
Infrastructure & Platform Ownership
- Oversee end-to-end reliability of infrastructure platforms:
- Cloud & Container: VPC, OpenShift, Kubernetes
- Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms
- Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases
- Ensure high availability, resilience, and disaster recovery readiness across all critical systems
- Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning
Reliability Engineering & Automation
- Champion SRE principles including error budgets, toil reduction, and automation-first mindset
- Drive end-to-end observability strategy (monitoring, logging, tracing)
- Lead initiatives to reduce MTTR, incident volume, and manual operational effort
- Scale automation across deployment, patching, incident resolution, and self-healing capabilities
Operational Excellence
- Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved
- Lead major incident management and command bridge coordination for critical outages
- Conduct RCA, trend analysis, and preventive engineering improvements
- Embed ITIL best practices across service management processes
Risk, Compliance & Security
- Identify infrastructure risks and drive proactive mitigation strategies
- Ensure compliance with regulatory, audit, and internal security requirements
- Partner with security teams on hardening, vulnerability management, and access controls
Stakeholder & Cross-Functional Collaboration
- Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability
- Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)
- Act as a key interface with senior management and external stakeholders
People & Talent Development
- Build and develop a high-performing SRE organization across L1/L2/L3 layers
- Drive fungibility, cross-skilling, and leadership development within the team
- Mentor senior leaders and establish clear career progression frameworks
Requirements
Experience
- 18+ years of experience in IT infrastructure, SRE, or production operations
- Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services
- Strong experience in hybrid cloud, data center, and enterprise platforms
Technical Expertise
- Deep expertise in:
- Cloud platforms (private/public cloud architectures)
- Container platforms (OpenShift/Kubernetes)
- Hypervisors & virtualization technologies
- Operating systems (Windows, Linux/Unix)
- Databases (MariaDB, Postgres, MSSQL, Redis, DB2)
- Enterprise scheduling & legacy systems (TWS, Mainframe)
- Strong understanding of DevOps, CI/CD, and infrastructure as code
Leadership & Functional Skills
- Strong strategic thinking with ability to translate business goals into technology outcomes
- Excellent incident leadership and crisis management skills
- Proven track record of driving automation and operational transformation
- Strong stakeholder management and executive communication skills
Other Skills
- Expertise in ITIL / Service Management frameworks
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to manage high-pressure situations and multiple priorities
Key Success Metrics (Optional for your slide/JD refinement)
- Infrastructure availability (SLA/SLO adherence)
- Reduction in MTTR / incident volume
- Automation coverage & reduction in manual toil
- Capacity utilization and cost optimization
- Audit and compliance adherence