Site Reliability Engineer

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are at a pivotal moment in our journey - transforming from a world-leading hearing aid manufacturer into a digital-first hearing healthcare company. Our cloud platforms now power personalized hearing experiences for millions of users globally, connecting sophisticated hearing devices with real-time audiological services, AI-driven sound optimization, and telehealth capabilities. As we scale this ecosystem, we need a visionary SRE Engineer to champion the reliability practices that will ensure our digital transformation succeeds - because when our systems falter, people miss the sounds that matter most.

What you will do

• Support Reliability Architecture: Contribute to reliability standards and architectural best practices for distributed systems, microservices, and event-driven platforms.

• Build Highly Available Systems: Design and implement resilient systems, including multi-region deployments, failover, and disaster recovery capabilities.

• Drive Operational Excellence: Implement SLIs, SLOs, reliability metrics, incident management, RCA, and continuous improvement practices.

• Build Cloud Infrastructure: Develop and automate cloud infrastructure using Kubernetes, Terraform, Bicep, and cloud-agnostic architecture approaches.

• Implement Observability: Build monitoring, logging, and distributed tracing solutions using Prometheus, Grafana, and OpenTelemetry.

• Develop Distributed & Messaging Systems: Work with microservices, event-driven architectures, and messaging platforms such as Azure Service Bus, Kafka, or RabbitMQ.

• Collaborate & Mentor: Work closely with engineering and platform teams, share SRE best practices, contribute to technical decisions, and support a culture of continuous improvement.

What you bring

Experience

• 5+ years of experience in SRE, DevOps, Platform Engineering, Cloud Engineering, or related roles.

• Experience designing and operating cloud-based SaaS platforms and distributed systems, with an understanding of cloud-agnostic architecture principles.

• Strong hands-on experience with Kubernetes, Terraform/Bicep, CI/CD, infrastructure automation, and public cloud platforms.

• Good understanding of high availability, fault tolerance, disaster recovery, multi-region deployments, and system resilience.

• Experience with microservices, event-driven architectures, and messaging technologies such as Service Bus, Kafka, or RabbitMQ.

• Hands-on experience with observability tools such as Prometheus, Grafana, and OpenTelemetry, along with programming/scripting skills in C#, Python, TypeScript, or Go.

Personal competencies

• Strategic thinker with strong analytical and problem-solving skills, balancing architectural vision with practical delivery.

• Strong communication and collaboration skills, with the ability to explain complex technical concepts clearly.

• Effective mentor who supports team development and knowledge sharing.

• Calm and composed under pressure, with the ability to contribute effectively during critical incidents.

• Curious and continuous learner who stays updated with emerging technologies and industry trends.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.