Site Reliability Engineer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Site Reliability Engineer to join our ever evolving API Operations team within GlobalTech Poland Sp. z o.o and help shape the future of global commerce.

What you’ll own

• Serve as the first line of defense for production incidents, ensuring rapid triage, root cause analysis, resolution, and collaboration with engineering teams where needed.
• Monitor system health and performance of APIs and integrations, tracking and investigating latency, failures, and escalations.
• Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services.
• Build and maintain diagnostic tools, runbooks, workflows, knowledge bases, and playbooks to improve incident response and enable repeatable troubleshooting.
• Partner with governance and compliance teams to ensure proper incident documentation, contribute to retrospectives, and drive continuous improvement of production systems.

What you’ll bring

• 3+ years of experience in production support, SRE, or DevOps (preferably with Apigee APIs), with strong understanding of cloud infrastructure (GCP preferred) and observability tools.
• Proficiency in Python, shell scripting, and programming languages such as Python and JavaScript for automation and troubleshooting.
• Strong analytical, problem-solving, communication, collaboration, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field, with ability to work proactively, manage multiple assignments, and meet deadlines with accuracy.
• English proficiency at B2-C1 level and Czech/ Polish proficiency at B1-B2 level.

It’s a bonus if you have

• Experience with CI/CD tools and alerts/monitoring automation.
• Familiarity with API integrations.
• Experience working across organizational structures and using judgment to drive outcomes.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].