Job Title: Site Reliability Engineer (SRE) Lead, Payments and Banking
Work Arrangement: Hybrid, three days onsite and two days remote
Location: Charlotte, NC
Employment Type: Contract, 12 months or longer
Engagement Type: W2
Interview Process: Final round in person
Position Summary
Dhaka Technologies Limited Company is hiring on behalf of our client, i8is, in support of their end client, Bank of America, for a Site Reliability Engineer Lead to design and lead reliability engineering across banking and payments. This is a hybrid contract role based in Charlotte, NC, with three days per week onsite.
The SRE Lead establishes SRE standards, automation, and learning practices to improve resilience, reduce incidents, and scale engineering-led operations. The hiring manager has identified payments experience, hands-on SRE experience, Dynatrace, and Splunk as the key needs for this role, and is specifically looking for a genuine Site Reliability Engineering background rather than adjacent experience in production support, L2 support, or DevOps.
Required Qualifications
- Leads Site Reliability Engineering (SRE) strategy, automation, reliability by design, and observability.
- Reduces incidents and improves recovery.
- Skilled in resilient engineering, risk control, and scaling operations across complex banking and payments environments.
- Must have experience in all four key pillars of Site Reliability Engineering.
- Hands-on experience with Dynatrace and Splunk.
- Ability to work a hybrid schedule from Charlotte, NC.
Desired Qualifications
- Eight or more years of experience.
- Demonstrates flexibility, navigates ambiguity, and quickly establishes credibility among technical peers.
- Excellent written and verbal communication skills.
What a Top Performer Looks Like
A top performer is a transformation leader who can turn a traditional support organization into a data-driven reliability engineering function, and prove the improvement through SLOs, automation, resilience, and reduced operational toil. This person:
- Has successfully led an SRE transformation in a large regulated enterprise.
- Has implemented SLO, SLI, and error budget frameworks at scale.
- Can show tangible reductions in incidents, MTTR, operational toil, and reliability risk.
- Has influenced senior executives to change how reliability is measured and funded.
- Thinks in terms of engineering reliability rather than production support.
- Is able to solve problems in more ways than a hands-on engineer alone.
Compensation and Work Authorization
The pay range for this position is $55.00 to $60.00 per hour. The rate may be negotiable based on experience, education, geographic location, and other factors. This role does not offer visa sponsorship, so candidates must hold work authorization that does not require sponsorship now or in the future.
How to Apply
Qualified candidates are invited to submit an updated resume to [email protected] with the position title in the subject line.