Site Reliability Engineer

Overview

We are looking for new members for our growing cloud engineering team. You will work with various software development teams to automate operational tasks, participate in emergency escalation and troubleshooting, and build new infrastructure. You will work on tasks to improve One Inc's service reliability.

Responsibilities:

• Implement, improve, and support CI/CD pipelines, tools, and processes.
• Evaluate and automate deployment activities to improve scalability and reduce manual effort.
• Investigate and resolve critical/blocker issues; implement preventative measures to reduce recurrence.
• Ensure the reliability and availability of platform services.
• Uphold strict PCI DSS standards for deployment procedures and security.
• Coordinate with software development teams to ensure deployment artifacts and configurations are complete, accurate, and delivered on schedule.
• Create and review knowledge base articles for technical accuracy.

Qualifications:

• 3+ years of experience in a DevOps, SRE, or Build Engineer role.
• Hands-on experience with Git, TeamCity, and Octopus Deploy.
• Working knowledge of MS SQL Server (deployment scripts, basic administration).
• Scripting skills in PowerShell and/or Bash.
• Experience building and packaging .NET applications in CI/CD pipelines.
• Familiarity with containerization (Docker) and orchestration (Kubernetes).

Preferred Skills:

• Monitoring & Observability: Grafana, Sentry.
• Security & Quality: Snyk, SonarQube.
• Database Migrations: Liquibase or similar tools.
• Cloud: Azure (App Services, AKS, Azure DevOps).
• Background: Development or technical support experience.

What We Offer

• Employment in accordance with Mexican labor law.
• Competitive salary based on experience.
• Medical insurance.
• Fully remote (overlap with US business hours expected).
• Professional development budget and career growth opportunities.
• Established company in the payments industry.

Desired Traits

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.

The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.

Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."

Join us in building the infrastructure that fulfills the promise of insurance.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.