Site Reliability Engineer II, China Tech

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

We’re a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform – whenever and however it’s convenient for them.

Do you want to work on a software that impacts millions of customers around the world, solving some of the world's most sophisticated ecommerce challenges? We are looking for talented Site Reliability Engineers to join our Shanghai Team.

About being a SRE at Booking.com

The core premise for the Booking SRE lies in treating operational issues as a software problem. We code our way out of problems where operations are concerned addressing availability, scalability, latency, and efficiency challenges within the vast infrastructure here at Booking.

As a member of one of the 6 Booking.com business units, you will have the possibility of making meaningful and measurable improvements impacting millions of people. You will be working in one of the biggest e-commerce companies in the world, driving development for a whole tech organization of over 2.5k people!

Key Job Responsibilities and Duties:

• Design, develop and implement systems software that improves the stability, scalability, availability and latency of the Booking.com products;
• Take ownership of one or more services and have the freedom to do what is best for our business and customers;
• Solve problems occurring with our highly available production systems and build solutions and automation to prevent them from happening again;
• Build effective monitoring to monitor the health of your system, and jump in to handle outages;
• Build and run capacity tests to handle the growth of your systems;
• Plan for reliability by designing systems to work across our multinational data centers;
• Develop tools to assist the product development teams with successfully deploying 1000s of change sets every day;
• Be an advocate of engineering best practices;
• Share the on-call rotation and be a critical contact for incidents;
• Contribute to Booking.com's growth through interviewing, on-boarding, or other recruitment efforts.

Role Qualifications and Requirements:

• Proven experience in solving algorithmic problems in at least one backend programming language (Java, Python, GO, NodeJS ect.)
• Experience with building, operating and maintaining scalable distributed systems, and with operations automation;
• Experience with Infrastructure as Code technologies;
• Knowledge of cloud computing fundamentals;
• Validated foundation in Linux administration and troubleshooting;
• Understanding of Service level agreements and objectives (SLA, SLO);

• Experience in Open Source Infrastructure Management/Orchestration tools like Kubernetes, Openstack, etc. is a nice to have;

• Experience in Monitoring / observability technologies like Prometheus, Graphite, Grafana, Kibana, Elasticsearch;
• Experience in Networking, Security or Storage is a plus;
• Good interpersonal skills;
• Proficient command of the English and Chinese language, both written and spoken.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

The hiring company Customer Service Center (Shanghai) Co. Ltd. is one of
BV’s support companies in China. Customer Service Center
(Shanghai) Co. Ltd. is looking for a Site Reliability Engineer II. BV is the
Company behind Booking.com™, the market leading online accommodation reservation service
in the world. All references to “” refer to BV.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.