Site Reliability Engineer – Cloud Infrastructure, DevOps & Technology Leadership

Job Summary

Synechron is seeking a Site Reliability Engineering professional to lead technology teams, guide software delivery, and improve the reliability, efficiency, and scalability of technology systems. The role combines technical leadership, software development knowledge, cloud infrastructure expertise, Agile delivery, and stakeholder management.

The position will translate business requirements into reliable technology solutions, establish technology roadmaps, evaluate emerging technologies, and support successful delivery of strategic initiatives. The role contributes to business objectives by improving operational efficiency, strengthening system performance, managing technology risks, and enabling sustainable technology adoption.

Software Requirements

Required

• In-depth understanding of software systems, technology platforms, and software development practices.

• Experience with cloud computing platforms and infrastructure, including deployment, monitoring, scalability, availability, and cost management.

• Knowledge of software architecture, design patterns, data structures, and database management systems.

• Working knowledge of Agile development methodologies and project management tools.

• Experience using project management, work-tracking, documentation, and collaboration tools.

• Experience leading cross-functional technology teams and managing software or infrastructure projects.

• Experience with system reliability practices, incident management, service monitoring, root-cause analysis, and continuous improvement.

• Strong understanding of technology delivery processes, operational controls, and software lifecycle management.

• Ability to assess technology solutions and recommend adoption based on business value, technical feasibility, security, maintainability, and sustainability.

• Minimum of 3+ years of experience in technology leadership and software development, with 8–10 years of overall experience in technology leadership and software development expected for the position.

Preferred

• Experience with infrastructure as code, configuration management, containerization, orchestration, and automated deployment tools.

• Experience with observability platforms covering metrics, logs, traces, alerting, and service-level indicators.

• Familiarity with service-level objectives, service-level agreements, error budgets, capacity planning, and disaster recovery.

• Experience managing technology vendors, evaluating proposals, and negotiating contracts.

• Experience supporting regulated, high-availability, or large-scale technology environments.

• Relevant professional certifications in cloud computing, Agile delivery, project management, security, or site reliability engineering.

Overall Responsibilities

• Lead and manage cross-functional technology teams responsible for software development, cloud infrastructure, system reliability, and technology delivery.

• Provide technical guidance, coaching, and mentorship to team members while supporting knowledge sharing and capability development.

• Drive technology initiatives from planning through implementation, ensuring agreed scope, quality, timelines, reliability, security, and operational readiness.

• Collaborate with internal stakeholders to understand business requirements and translate them into practical, scalable, and reliable technology solutions.

• Develop, maintain, and communicate technology roadmaps aligned with Synechron’s business strategy and technology priorities.

• Identify opportunities to improve engineering, delivery, and operational processes, and implement measurable changes that increase efficiency and service reliability.

• Evaluate new technologies, platforms, and tools, documenting recommendations based on business needs, risk, total cost of ownership, maintainability, and sustainability.

• Establish and monitor performance outcomes, including system availability, incident response, delivery predictability, operational efficiency, and continuous improvement.

• Manage vendor relationships, assess service performance, support procurement activities, and negotiate contracts in line with business and technical requirements.

• Promote secure, resilient, scalable, and resource-efficient technology practices across projects and operational environments.

Technical Skills (By Category)

Programming Languages

Essential

• Working knowledge of at least one programming or scripting language used for automation, application support, infrastructure management, or data processing.

• Ability to review code, understand software development practices, and collaborate effectively with software engineering teams.

• Familiarity with scripting for operational automation, deployment processes, monitoring, or incident response.

Preferred

• Experience with Python, Java, JavaScript, TypeScript, Go, or similar languages.

• Experience developing automation tools, reliability utilities, deployment scripts, or operational integrations.

Databases/Data Management

Essential

• Knowledge of relational and non-relational database management systems.

• Understanding of data structures, data storage, indexing, backup, recovery, performance, and availability.

• Ability to collaborate with database and application teams to address reliability, scalability, and data integrity requirements.

Preferred

• Experience with SQL and distributed databases.

• Familiarity with database monitoring, replication, partitioning, caching, backup validation, and disaster recovery.

• Experience supporting data-intensive or high-availability systems.

Cloud Technologies

Essential

• Experience with cloud computing platforms and cloud infrastructure.

• Understanding of compute, storage, networking, identity and access management, monitoring, scalability, and cost controls.

• Ability to design or support reliable, secure, scalable, and maintainable cloud solutions.

• Knowledge of infrastructure provisioning, deployment automation, capacity management, and operational readiness.

Preferred

• Experience with one or more major cloud platforms.

• Experience with containers, container orchestration, serverless services, managed databases, and cloud-native architectures.

• Familiarity with multi-environment deployments, hybrid infrastructure, disaster recovery, and cloud cost optimization.

Frameworks and Libraries

Essential

• Understanding of software architecture, design patterns, integration methods, and service dependencies.

• Ability to work with engineering teams using appropriate frameworks and libraries to deliver maintainable and reliable systems.

• Knowledge of application performance, scalability, fault tolerance, and service integration principles.

Preferred

• Experience with distributed systems, microservices, RESTful services, event-driven architectures, or messaging platforms.

• Familiarity with frameworks and libraries used for automation, observability, testing, or infrastructure management.

Development Tools and Methodologies

Essential

• Knowledge of Agile development methodologies, including iterative planning, backlog management, reviews, retrospectives, and continuous improvement.

• Experience with project management, issue tracking, documentation, source control, build, testing, and deployment tools.

• Understanding of continuous integration and continuous delivery practices.

• Experience with incident management, problem management, change management, root-cause analysis, and post-incident reviews.

• Familiarity with monitoring, logging, alerting, service-level indicators, service-level objectives, and reliability reporting.

Preferred

• Experience with infrastructure as code, configuration management, automated testing, release automation, and deployment orchestration.

• Familiarity with DevOps and Site Reliability Engineering practices.

• Experience using tools for observability, workflow management, collaboration, and operational reporting.

• Knowledge of project management methodologies and delivery governance practices.

Security Protocols

Essential

• Understanding of secure software development, access control, identity management, encryption, secrets management, and vulnerability management.

• Ability to incorporate security, privacy, compliance, and operational risk considerations into technology decisions.

• Knowledge of secure configuration, auditability, least-privilege access, and incident response processes.

Preferred

• Experience with security standards, cloud security controls, security testing, and compliance requirements relevant to technology operations.

• Relevant security or cloud security certification.

• Experience integrating security controls into automated delivery and infrastructure management processes.

Experience Requirements

• The position requires 8–10 years of overall experience in technology leadership and software development, including experience managing technology delivery and cross-functional teams.

• Demonstrated experience leading software, cloud infrastructure, Site Reliability Engineering, DevOps, or technology operations initiatives.

• Experience translating business requirements into technical solutions and delivering projects through planning, implementation, and operational handover.

• Experience with cloud platforms, infrastructure, software architecture, databases, Agile delivery, project management tools, and reliability improvement practices.

• Experience managing internal stakeholders, vendors, technology risks, delivery dependencies, and competing priorities.

• Experience in financial services, technology, consulting, or other complex and highly regulated environments is preferred.

• Minimum of 3+ years of experience in technology leadership and software development.

• Candidates may qualify through an equivalent combination of formal education, professional certifications, technical leadership, software development, cloud engineering, infrastructure operations, or Site Reliability Engineering experience.

Day-to-Day Activities

• Collaborate with internal stakeholders, product teams, and engineering groups to clarify business requirements, define reliability objectives, assess risks, and prioritize technology work.

• Lead cross-functional technology teams, provide technical guidance, review delivery progress, resolve dependencies, and mentor team members through regular planning, stand-ups, reviews, and retrospectives.

• Evaluate technologies, maintain roadmaps, manage vendors, and contribute to architecture, project delivery, operational readiness, and contract-related decisions.

• Monitor delivery and service outcomes, approve or recommend technical approaches within delegated authority, and initiate improvements based on performance data, incidents, cost, security, and sustainability considerations.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent professional experience may be considered.

• Minimum of 8–10 years of experience in technology leadership and software development, with at least 3+ years in a leadership or technical leadership capacity.

• Relevant certifications in cloud computing, Site Reliability Engineering, DevOps, Agile delivery, project management, or security are preferred but not mandatory unless required for a specific assignment.

• Completion of role-relevant training in cloud infrastructure, software architecture, reliability engineering, security, incident management, and leadership is expected.

• Maintain continuous professional development through current technical knowledge, industry learning, practical application, and relevant certifications or training.

Professional Competencies

• Apply critical thinking, structured analysis, and root-cause investigation to solve complex technology and reliability problems.

• Lead cross-functional teams, provide technical direction, support inclusive collaboration, and develop the capabilities of team members.

• Communicate technical information clearly and manage relationships with stakeholders, vendors, delivery teams, and business leaders.

• Adapt to changing priorities, learn new technologies, and apply relevant knowledge to evolving business and operational requirements.

• Identify opportunities for innovation and recommend practical improvements that strengthen reliability, efficiency, security, scalability, and sustainability.

• Manage time, priorities, dependencies, risks, and delivery commitments while maintaining focus on measurable business and technology outcomes.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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