Shop Team Member

Shop Team Member

Department: Business Development

Reports to: Shop Manager

Job Summary:

Provides support and contributes to the successful operations and goals of the Shop at Thistle Farms. This includes ensuring outstanding customer service, visual merchandising, and inventory control. This position will report to the Shop Manager.

Supervisory Responsibilities: None

Duties and Responsibilities:

· Greets guests and practices radical hospitality to give guests superior customer service

· Performs POS sales transactions and cash management.

· Ensures that retail operations align with Thistle Farms goals for outstanding hospitality and customer service.

· Completes opening/closing procedures.

· Adheres to loss prevention practices and is aware of and reports potential incidents.

· Maintains a safe work environment and reports any potential hazards.

· Maintains the store's organization, appearance, and cleanliness.

· Restocks all inventory. (TF / Global / Apparel / Merchandise)

· Take inventory of the shop on the last day of every month.

· Provides sales coordination and problem resolution for customers.

· Communicates to B&H and Global departments when barcode malfunctions happen

· Attend Product and Sales trainings

· Participate in Shop events scheduled outside of regular working hours

· Adhere to The Shop dress code