Sheltered Scheme Manager

We are working closely alongside a Local Authority in Lambeth to assist with the appointment of a Sheltered Scheme Manager, on a 5.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £165.11 - £217.38 per day

Summary:

This Sheltered Scheme Manager role provides high-quality, person-centred housing support to older and vulnerable residents in sheltered housing schemes across Lambeth. Reporting to the Senior Sheltered Scheme Manager, you will promote tenant health, safety, and independent living while maintaining overall scheme operations.

Responsibilities:

• Conduct daily welfare contact with residents, perform person-centred Fire Risk Assessments, and agree on outcome-focused support plans to promote independence and wellbeing.
• Oversee scheme facilities, ensuring communal areas remain welcoming, monitoring cleaner standards, and managing on-site equipment, keys, and security (including updating gerder fire safety boxes).
• Manage void turnarounds by conducting prospective tenant viewings, assisting with resident bidding, and liaising with housing management to re-let flats promptly.
• Undertake safeguarding adult enquiries, develop safeguarding plans, and coordinate multi-agency care/support referrals with statutory and voluntary partners.
• Respond to short-term emergency call-outs/Careline 24 escalations and handle tenant concerns, including tackling anti-social behavior and supporting tenancy obligations.
• Organize resident activities, produce monthly scheme newsletters, promote tenant participation forums, and manage small-scale financial transactions (e.g., TV licensing, coffee morning cash).

Essentials:

• Good working knowledge of the statutory and voluntary support services available to older people, disabled individuals, and vulnerable adults.
• Proven administrative experience within a public sector or social housing environment utilizing database systems such as Mosaic, Northgate, or Oracle.
• Proficiency in IT applications (Microsoft Office, spreadsheets) alongside strong administrative skills (diary management, meeting coordination, and record-keeping).
• Experience in conducting safeguarding enquiries, risk assessments, and developing person-centred support plans.
• Excellent interpersonal, communication, and multi-agency collaborative skills, with the ability to handle lone-working challenges and manage emotionally demanding situations professionally.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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