Shelter Support Specialist

The Shelter Assistant is responsible for providing shelter services, maintaining the safety and security of the shelter and enforcing shelter policies during assigned shift.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Utilize knowledge of PADS policy and procedure to maintain services and safety of the shelter.

Oversee shelter services including, but not limited to, access to lockers, sleeping rooms, sitting/rec

areas inside and outside, showers, dining area, meals and laundry.

In collaboration with case management staff, assist clients with life skills training.

Assist in keeping the shelter clean, including doing shelter laundry.

Answer incoming phone calls

Works effectively with a diverse population of people and demographics, including people who have

mental health, physical health and substance abuse diagnosis and related needs/behaviors.

Maintain professional, calm, objective judgment in handling disputes between clients, encountering

challenging behaviors and deciding steps to be taken to manage the dynamic between people living in

an emergency shelter.

Able to manage multiple requests or situations and triage/prioritize those that must be dealt with

immediately.

Able to determine when to call crisis or 911 when needed.

Write SIRs when necessary.

Understands and follows appropriate policies, procedures, rules, and regulations. Assist with program

supply monitoring, ordering and stocking.

Monitor shelter security including parking lot, surveillance cameras, doors, etc.

Build professional rapport with clients, observing objective boundaries, at all times, while assisting

clients in building skills in their recovery, resiliency, and independence.

Be able to use nonviolent crisis intervention methods to de-escalate verbally and potentially physically

escalated clients.

Respect the privacy, confidentiality and property of clients.

Maintain ethical and professional boundaries.

Keep and maintain appropriate and required records.

Regular, reliable, predictable attendance.

Performs all other duties as assigned by Supervisor.