Shelter Services Manager

YWCA Dayton, a 24-hour organization dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated professional to join our team. The Shelter Services Manager is an exempt, salaried position working 40+ hours weekly, including occasional evenings and weekends as needed. The Shelter Services Manager reports to the Director of Data and Compliance and is responsible for the daily operation of shelter services, supervision of Shelter Navigators, and coordination of resident support activities.

PRIMARY RESPONSIBILITIES

• Shelter Operations and Program Management: Oversee day-to-day shelter operations, ensure implementation of policies and trauma-informed services, and support quality improvement efforts.
• Staff Supervision and Development: Directly supervise Shelter Navigators, provide coaching, complete evaluations, and coordinate schedules.
• Coordinated Entry and Data Compliance: Oversee Coordinated Entry activities, monitor HMIS documentation and compliance, and assist with audits and reporting requirements.
• Resident Services and Advocacy: Support crisis intervention, resident advocacy, and housing-focused service delivery.
• Collaboration and Community Engagement: Maintain partnerships and represent YWCA Dayton in assigned community meetings.

SUPERVISORY RESPONSIBILITIES

• Directly supervises Shelter Navigators and designated shelter staff.
• Responsible for scheduling, performance management, corrective action, onboarding, and development.