Shelter Resident Advocate (Team Member) Full Time 2nd Shift

Are you passionate about serving others and creating a safe, supportive environment for all? The YMCA of Central Ohio is hiring a full-time Shelter Team Member for our 2nd shift (2:00 PM – 12:00 AM) at the Van Buren Shelter. In this vital role, you'll directly engage with guests, maintain facility operations, and support individuals experiencing homelessness with dignity and compassion. We're looking for someone with strong crisis intervention skills, a heart for social responsibility, and the ability to connect with people from all walks of life. Ideal candidates will bring experience working with vulnerable populations and be eager to collaborate with a team committed to trauma-informed care and community impact. A $2/hour shift differential is offered for hours worked between 8 PM and 8 AM. Join us at Van Buren Shelter in making a difference—one guest, one shift at a time.

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Serves as the point person and works directly with all guests in Men’s Overflow Shelter Program.
• Performs daily procedures including but not limited to; phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work and computer data entry.
• Controls access into the building by means of monitoring the entrance way during the hours for arrival and departure.
• Communicates special guest needs to the Lead Overflow Team Member by means of a Daily Shift Reports, Incident Reports, verbal reports at shift change and/or via email and phone if determined necessary.
• Responds to all guest and facility emergencies pursuant to established Emergency protocols.
• Communicate effectively with other social service agencies to assist with referrals and providing information to the guests regarding other available services located within the community.
• Assist with administering the Overflow Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF and Program, Review & Certification Standards (CSB).
  • This can include: interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other team members and Guests;
• Provides Safety services throughout assigned shift, including but not limited to: entry/exit procedures, bed count, and emergency evacuation protocols.
• Assists with input of guest information on various systems/computers and other filing as deemed necessary.
• Participates in departmental and assigned association meetings, trainings, and special events.

QUALIFICATIONS:

• High school diploma required, associate’s degree preferred, plus 1+ years working with low-income population, or equivalent combination of education and experience.
• Must have intervention skills to resolve crisis and non-crisis situations in a timely manner.
• Must have the ability to assist in all aspects and operations of the YMCA Shelter/Overflow Program
• Must have the ability to develop a rapport with individuals with special needs including people with mental illness, substance use and criminal histories.
• Multi-tasking abilities
• Training requirements:
  • Immediately upon hire: American Red Cross First Aid and CPR certifications, Non-Violent Crisis Intervention Training
  • Completion of Additional Shelter Services Training: customer service, community resources, cultural competency, child and elder abuse, sexual harassment, ethics mental health/substance abuse, motivational interviewing, trauma informed care, evacuation procedures, reporting and confidentiality.
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.